ITSM<p>IT <em>service management</em> (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.</p> <p>See also: <a href="https://en.wikipedia.org/wiki/IT_service_management">ITSM</a></p>