Communications Platform as a Service (CPaaS) Glossary Definition

Term Communications Platform as a Service (CPaaS)
Definition

Communications platform as a service is a cloud model for embedding messaging, voice, video, verification, or other communication capabilities into applications through APIs.
Context & Usage

Developers and customer-experience teams use CPaaS to add communications workflows without building carrier infrastructure themselves.

Additional Resource: Authoritative source.

Related concepts include API and Unified Communications.
Categories Web, Database, Cloud, and DevOps Technologies, Enterprise Applications, CRM, and Contact Center Systems