Digital Employee Experience (DEX) Glossary Definition

Digital employee experience is the quality of employees' interactions with workplace technology, applications, devices, collaboration tools, and IT support.

IT teams use DEX measurements to identify friction, reduce support tickets, improve endpoint performance, and make workplace technology more effective. This is an emerging term, so teams should verify how a specific source, platform, or standard uses it before treating it as a settled category.

Additional Resource: Authoritative source.