Intranet Glossary Definition

Intranet is a network internal to an enterprise that uses the same methodology and techniques as the Internet. It is not necessarily connected to the Internet and is commonly secured from it using firewalls. Intranets often use an organization's local-area networks (LANs) or wide-area networks (WANs). Services include websites, collaboration, workflow and messaging services, and application development.

In enterprise and customer-service systems, this term helps business and technical teams describe configured processes, transactions, customer interactions, service workflows, or platform behavior. It is relevant when implementing, documenting, supporting, or improving operational systems.

Related concepts include World Wide Web and Internet.