Matrix Organization Glossary Definition

Term Matrix Organization
Definition

A Matrix Organization is an organizational structure in which people may report through both functional and project or program lines.

Context & Usage

Matrix structures can improve resource sharing but may also create competing priorities and authority ambiguity.

Project managers and functional managers use this concept when matching work to available capacity, skills, responsibilities, and team operating agreements.

Related concepts include Resource Allocation, RACI Matrix, Project Manager and Stakeholder.

Categories Enterprise Applications, CRM, and Contact Center Systems