| Definition |
Maintenance, Repair, and Overhaul: MRO is any action that helps keep or restore an item to its working condition. A wide variety of nondestructive testing (NDT), remote visual inspection (RVI), and visual inspection techniques can be used. Planned, Predictive, Preventative, Non-routine, and Shutdown maintenance are the primary forms of an overhaul.
See also: MRO.
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| Context & Usage |
In enterprise and customer-service systems, this term helps business and technical teams describe configured processes, transactions, customer interactions, service workflows, or platform behavior. It is relevant when implementing, documenting, supporting, or improving operational systems.
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