Quality Assurance Glossary Definition

Quality Assurance is the process-oriented work of evaluating whether project methods and practices are likely to produce acceptable results.

It focuses on preventing quality problems by improving processes before defects reach deliverables.

Quality leads, reviewers, and project teams use this concept when defining acceptance expectations, evaluating deliverables, and improving project processes.

Related concepts include Quality Control, Defect, Inspection, Root Cause Analysis and Continuous Improvement.