Service Catalog Glossary Definition

Term Service Catalog
Definition

A service catalog is a structured list of available IT or business services, usually with descriptions, request paths, ownership, service levels, and fulfillment information.
Context & Usage

Organizations use service catalogs to make services discoverable, standardize requests, manage expectations, and connect support workflows to operational delivery.

Additional Resource: Authoritative source.

Related concepts include Service Portfolio.
Categories Knowledge Management and Content Governance, Web, Database, Cloud, and DevOps Technologies, Enterprise Applications, CRM, and Contact Center Systems