Transformational Change Glossary Definition

Term Transformational Change
Definition

Transformational Change is an organizational concept involving shared norms, beliefs, behaviors, or expectations that shape how people respond to change. In Change Management, culture and behavior determine whether a change becomes part of everyday work.

Context & Usage

This concept matters when the desired change depends on everyday habits, leadership behavior, incentives, informal norms, or employee trust.

Related concepts include Organizational Culture, Employee Engagement and Leadership Alignment.

Categories Enterprise Applications, CRM, and Contact Center Systems