Customer Satisfaction Glossary Definition

Term Customer Satisfaction
Definition

Customer Satisfaction is a DevOps measurement or governance concept used to evaluate delivery performance, service stability, and improvement opportunities.

Context & Usage

Technology leaders use this concept to evaluate outcomes, identify constraints, and guide improvement without turning measurement into vanity reporting.

Related concepts include DevOps, Deployment Frequency and Change Failure Rate.

Additional Resource: DORA: The Four Key Metrics.

Categories Knowledge Management and Content Governance, Software Development and Programming, Web, Database, Cloud, and DevOps Technologies