Statement of Work - The statement of work includes an objectives section allowing the customer to emphasize the desired end state or performance metric to be achieved.
It also mandates the assessment of past performance, technical approach and cost for each task order. The customer determines the relative importance of each criterion.
Procurement staff, project managers, and sponsors use this concept when selecting suppliers, managing contracts, reviewing deliverables, and closing vendor obligations.
Related concepts include Procurement and Vendor.