Knowledge Operations Glossary Definition

Term Knowledge Operations
Definition

Knowledge Operations is the recurring work of maintaining, improving, delivering, measuring, and governing knowledge so it remains useful in day-to-day operations.
Context & Usage

Knowledge Operations often includes content intake, review, search tuning, quality checks, publishing workflows, analytics, and support for knowledge contributors. Additional resource: Consortium for Service Innovation KCS.
Categories Knowledge Management and Content Governance, Web, Database, Cloud, and DevOps Technologies, Enterprise Applications, CRM, and Contact Center Systems