Electronic Performance Support System (EPSS) Glossary Definition

Term Electronic Performance Support System (EPSS)
Definition

An electronic performance support system provides task guidance, reference information, or decision support at the moment a user needs to perform work.
Context & Usage

EPSS content may appear as embedded help, searchable guidance, checklists, workflows, or context-aware prompts. It connects user assistance and training because it supports performance during the task rather than only before the task.

Related concepts include Performance Support and Technical Documentation.
Categories Technical Writing and Documentation, Instructional Design, Technical Training, and Learning Development, Enterprise Applications, CRM, and Contact Center Systems