Change Impact Assessment Glossary Definition

Term Change Impact Assessment
Definition

Change Impact Assessment is a planning concept used to understand who is affected by a change and how the change alters work, expectations, systems, or responsibilities. In Change Management, this analysis guides communication, training, sponsorship, and support decisions.

Context & Usage

It is used during planning to understand affected audiences, work impacts, concerns, communication needs, training needs, and adoption risks.

Related concepts include Stakeholder Analysis and Stakeholder Engagement.

Categories Technical Writing and Documentation, Enterprise Applications, CRM, and Contact Center Systems