Digital Transformation Glossary Definition

Term Digital Transformation
Definition

Digital Transformation is a leadership concept that helps guide people through uncertainty, decision-making, and behavior change. In Change Management, it supports alignment, credibility, and sustained attention to the desired future state.

Context & Usage

This concept appears in sponsor briefings, leadership alignment sessions, manager coaching, and governance discussions during a change initiative.

Related concepts include Executive Sponsor, Change Strategy and Stakeholder Engagement.

Categories Enterprise Applications, CRM, and Contact Center Systems