Knowledge Management (KM) Glossary Definition

Term Knowledge Management (KM)
Definition

Knowledge management (KM) is a business process that formalizes the management and use of an enterprise's intellectual assets. KM promotes a collaborative and integrative approach to the creation, capture, organization, access and use of information assets, including the tacit, uncaptured knowledge of people.

Context & Usage

This term is commonly used in knowledge management, taxonomy design, metadata practices, content governance, repositories, and information-sharing programs.

Knowledge Management connects people, processes, content, culture, technology, governance, and learning so useful knowledge can move from individual experience into reusable organizational capability. Additional resource: ISO 30401 Knowledge Management Systems.

Categories Technical Writing and Documentation, Knowledge Management and Content Governance, Enterprise Applications, CRM, and Contact Center Systems