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I work well with SMEs because I respect what they know and understand that my job is to draw out the information clearly enough that others can use it. Good documentation starts with good questions.
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I interview business users, technical staff, trainers, operations teams, developers, vendors, project managers, and leadership stakeholders to clarify processes, system behavior, requirements, exceptions, and decision points.
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I know how to listen for what is missing. SMEs often explain what they know, but the documentation also has to account for assumptions, gaps, dependencies, terminology differences, and the questions a new user will ask.
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I translate stakeholder input into structured documentation, diagrams, procedures, FAQs, training materials, support references, and reviewable content that can be validated and maintained.
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I am comfortable working across personality styles, organizational levels, and competing priorities. The goal is to keep the content accurate without turning every review cycle into a battle over wording.
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