|
Microsoft Teams
|
Microsoft Teams is Microsoft's collaboration, chat, meeting, calling, and teamwork platform for communication, file sharing, channels, webinars, and Microsoft 365-connected collaboration. Additional Resources:
|
|
View Details |
|
Slack
|
Slack is a team communication and collaboration platform for channels, direct messages, file sharing, workflow automation, integrations, and cross-organizational collaboration. It supports enterprise productivity by moving work conversations, decisions, and lightweight coordination into searchable shared spaces. Slack belongs under Productivity & Collaboration Tools and Collaboration, Conferencing & Communication Tools because it is widely used for team communication, distributed work, and operational collaboration. Additional Resources:
|
|
View Details |
|
Zoom
|
Zoom is a widely used enterprise video meetings, webinar, and virtual-events platform for live training delivery, software demonstrations, coaching, and remote facilitation.
For virtual instructor-led training, Zoom is valuable because trainers can use breakout rooms, polls, whiteboards, recordings, screen sharing, and webinar workflows to run interactive learning sessions.
Additional Resources:
|
|
View Details |
|
Webex
|
Webex is Cisco's collaboration suite for meetings, webinars, calling, events, and hybrid work experiences.
It belongs in technical training because Webex Meetings, Webex Webinars, and Webex Training support live demonstrations, interactive virtual classrooms, audience engagement, recordings, and scalable session delivery.
Additional Resources:
|
|
View Details |
|
Google Meet
|
Google Meet is Google Workspace's video meeting and conferencing service for secure business meetings, presentations, remote demonstrations, and live collaboration.
It supports virtual instructor-led training when trainers need browser-based sessions, screen sharing, recordings, attendance-oriented controls, polls, Q&A, captions, and integration with Google Workspace.
Additional Resources:
|
|
View Details |
|
GoTo Meeting
|
GoTo Meeting is GoTo's online meeting and web conferencing platform for video meetings, screen sharing, audio conferencing, and remote collaboration. It supports productivity by enabling distributed teams to meet, present, review work, and coordinate decisions. GoTo Meeting belongs under Productivity & Collaboration Tools and Collaboration, Conferencing & Communication Tools because it is a dedicated meeting platform for professional communication and virtual collaboration. Additional Resources:
|
|
View Details |
|
GoTo Webinar
|
GoTo Webinar is GoTo's webinar platform for hosting live, recorded, and on-demand web events. It supports registration, attendee engagement, screen sharing, recording, reporting, and professional webinar delivery. GoTo Webinar belongs under Collaboration, Conferencing & Communication Tools because it supports structured remote presentations, large-group communication, and enterprise webinar workflows. It also fits Technical Training & Facilitation Tools when webinars are used for learning delivery. Additional Resources:
|
|
View Details |
|
Adobe Connect
|
Adobe Connect is Adobe's virtual classroom, webinar, and web-conferencing platform for live learning, meetings, and collaborative online sessions. It remains under Adobe while also fitting collaboration and technical training because it supports synchronous facilitation workflows.
Additional Resources:
|
|
View Details |
|
Loom
|
Loom is a screen-recording and video messaging tool for creating quick walkthroughs, asynchronous demos, feedback clips, and onboarding explanations.
It remains in Skill 4 because its direct media-production role is capturing and sharing concise screen or camera recordings for learning and support.
Additional Resources:
|
|
View Details |
|
Cisco Jabber
|
Cisco Jabber is an enterprise unified communications client for instant messaging, presence, voice and video calling, conferencing, voicemail, and desktop sharing. It is commonly used with Cisco collaboration infrastructure to support business communication across desktop and mobile devices. Cisco Jabber belongs under Collaboration, Conferencing & Communication Tools because it represents enterprise messaging and calling rather than general productivity software. Some Jabber team-messaging capabilities have reached end of support, but Jabber remains relevant in Cisco Unified Communications environments. Additional Resources:
|
|
View Details |
|
RingCentral RingEX
|
RingCentral RingEX is RingCentral's unified communications platform for business calling, messaging, video meetings, team collaboration, and communications administration. It supports cloud-based communications across distributed teams and enterprise business workflows. RingCentral RingEX belongs under Collaboration, Conferencing & Communication Tools because it represents a current UCaaS-style platform for voice, messaging, and meetings. Additional Resources:
|
|
View Details |
|
Zoom Phone
|
Zoom Phone is Zoom's cloud phone and VoIP service for business calling, SMS, voicemail, call routing, call recording, and phone-system administration. It extends Zoom beyond meetings into enterprise calling and unified communications. Zoom Phone belongs under Collaboration, Conferencing & Communication Tools because it supports business voice communication and UCaaS workflows alongside Zoom Meetings and Zoom Team Chat. Additional Resources:
|
|
View Details |
|
HCL Sametime
|
HCL Sametime is an enterprise real-time communication platform for secure chat, meetings, audio, video, and related collaboration workflows. It continues the Sametime product lineage formerly associated with IBM.
HCL Sametime belongs under Collaboration, Conferencing & Communication Tools because it supports secure enterprise messaging and meetings. The former IBM Sametime record was normalized to the current HCL product name while retaining historical portfolio value.
Additional Resources:
|
|
View Details |
|
MS SharePoint
|
Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
|
|
View Details |
|
Atlassian Confluence
|
Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.
- Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
- Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.
Additional Resources:
|
|
View Details |
|
TeamViewer
|
TeamViewer is a remote access and remote support platform for connecting to computers, assisting users, troubleshooting issues, and supporting distributed work environments. It supports screen sharing, remote control, file transfer, and managed remote-support workflows. TeamViewer belongs under Collaboration, Conferencing & Communication Tools as a remote support and remote access capability, distinct from meeting platforms and team messaging tools. Additional Resources:
|
|
View Details |
|
AnyDesk
|
AnyDesk is a remote desktop and remote support application used to connect to computers and devices for attended support, unattended access, troubleshooting, file transfer, and remote administration. In an enterprise support context, it helps IT and technical-support teams assist users, diagnose issues, and maintain systems without being physically present. AnyDesk belongs under Collaboration, Conferencing & Communication Tools as a remote support and remote access technology. Its value is distinct from meeting tools because it focuses on direct device access, support sessions, and remote troubleshooting workflows. Additional Resources:
|
|
View Details |
|
Miro
|
Miro is an online collaborative whiteboard and visual workspace used for workshops, facilitation, brainstorming, diagrams, retrospectives, and learner exercises.
It is a direct fit for technical training because facilitators can run interactive workshops with boards, templates, voting, timers, attention management, diagrams, and remote collaboration workflows.
Additional Resources:
|
|
View Details |
|
Mural
|
Mural is a collaborative visual workspace and digital whiteboarding platform for workshops, brainstorming, planning, diagramming, and team alignment. It supports productivity by helping distributed teams make ideas visible and collaborate in real time or asynchronously. Mural belongs under Productivity & Collaboration Tools, Collaboration, Conferencing & Communication Tools, and Process, Workflow & Diagramming Tools because it supports visual collaboration, facilitated work sessions, and shared workflow design. Additional Resources:
|
|
View Details |
|
OneDrive
|
OneDrive is Microsoft's cloud file-storage and synchronization service for storing, sharing, versioning, and collaborating on files across Microsoft 365 devices and applications. Additional Resources:
|
|
View Details |
|
Google Drive
|
Google Drive is Google Workspace's cloud storage and file sharing platform for storing, organizing, sharing, and collaborating on files. It supports productivity through shared drives, document collaboration, access controls, and integration with Google Docs, Sheets, Slides, and other Workspace applications. Google Drive belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is a common enterprise platform for shared documents, reviews, and team file access. Additional Resources:
|
|
View Details |
|
Dropbox
|
Dropbox is a cloud storage, file synchronization, and secure file sharing platform for individuals and teams. It supports productivity by making files available across devices, simplifying external sharing, and providing collaborative file workflows. Dropbox belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is commonly used to share, review, organize, and collaborate on business files. Additional Resources:
|
|
View Details |
|
Box
|
Box is an enterprise intelligent content-management platform for secure file storage, sharing, collaboration, workflow, governance, e-signature, and AI-assisted content processes.
It is appropriate for Skill 5 because it manages enterprise content lifecycles, permissions, retention, publishing, and collaboration across a cloud content platform.
Additional Resources:
|
|
View Details |