Related Technologies & Tools

Microsoft OneNote is Microsoft's digital note-taking application for organizing notes, meeting content, research, screenshots, task information, and shared knowledge capture.

Additional Resources:

• Microsoft OneNote
• OneNote help and learning
• Microsoft 365 apps

Microsoft Outlook is Microsoft's email, calendar, contacts, and task-management application for professional communication, scheduling, coordination, and Microsoft 365 collaboration.

Additional Resources:

• Microsoft Outlook
• Outlook help and learning
• Microsoft 365 apps

Microsoft Project is Microsoft's project planning and scheduling application for tasks, dependencies, timelines, resources, milestones, and project status communication.

Additional Resources:

• Microsoft Project
• Project help and learning
• Microsoft Planner and Project documentation

Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing.

Additional Resources:

• Microsoft SharePoint
• SharePoint help and learning
• SharePoint documentation

Microsoft Word is Microsoft's word-processing application for business documents, templates, styles, review workflows, forms, reports, and professional content production within Microsoft 365.

Additional Resources:

• Microsoft Word
• Word help and learning
• Microsoft 365 apps

Adobe Acrobat is Adobe's professional PDF application for creating, editing, combining, reviewing, signing, protecting, and publishing reliable documents. In this portfolio it supports technical documentation, document review, forms, and business-ready file delivery across Adobe, technical writing, and productivity workflows.

Additional Resources:

• Adobe Acrobat
• Acrobat user guide

Adobe Connect is Adobe's virtual classroom, webinar, and web-conferencing platform for live learning, meetings, and collaborative online sessions. It remains under Adobe while also fitting collaboration and technical training because it supports synchronous facilitation workflows.

Additional Resources:

• Adobe Connect
• Adobe Connect user guide

Webex is Cisco's collaboration suite for meetings, webinars, calling, events, and hybrid work experiences.

It belongs in technical training because Webex Meetings, Webex Webinars, and Webex Training support live demonstrations, interactive virtual classrooms, audience engagement, recordings, and scalable session delivery.

Additional Resources:

• Official Website
• Webex Webinars
• Webex Training help
• Webex by Cisco - Wikipedia

GoToMeeting is a web-hosted service created by Citrix Systems. It is an online meeting, desktop sharing, and video conferencing software that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

WebEx Communications Inc. is a Cisco acquisition that provides on-demand collaboration, online meeting, web conferencing and videoconferencing applications. Its products include Meeting Center, Training Center,Event Center, Support Center, Sales Center, MeetMeNow, PCNow, WebEx AIM Pro Business Edition, WebEx WebOffice, and WebEx Connect. All WebEx products are part of the Cisco collaboration portfolio.

Skype is a communication, collaboration, meeting, or knowledge-management tool used to support team workflows.

It is commonly used to coordinate communication, meetings, projects, knowledge sharing, or team workflows.

TeamViewer is a remote access and remote support platform for connecting to computers, assisting users, troubleshooting issues, and supporting distributed work environments. It supports screen sharing, remote control, file transfer, and managed remote-support workflows.

TeamViewer belongs under Collaboration, Conferencing & Communication Tools as a remote support and remote access capability, distinct from meeting platforms and team messaging tools.

Additional Resources:

• TeamViewer product page
• TeamViewer Remote
• TeamViewer Knowledge Base

AT&T Connect is a Web Conferencing platform offering integrated online web meeting solutions and enabling virtual meetings.

HCL Sametime is an enterprise real-time communication platform for secure chat, meetings, audio, video, and related collaboration workflows. It continues the Sametime product lineage formerly associated with IBM.

HCL Sametime belongs under Collaboration, Conferencing & Communication Tools because it supports secure enterprise messaging and meetings. The former IBM Sametime record was normalized to the current HCL product name while retaining historical portfolio value.

Additional Resources:

• HCL Sametime product page
• HCL Sametime documentation
• HCL Sametime release notes

Apache Subversion (SVN) is an open-source centralized version control system used to manage repositories, revisions, branches, tags, and controlled changes to source code, documentation, and other project files.

Additional Resources:

• Apache Subversion
• Subversion documentation
• Apache Subversion FAQ

Bugzilla is an open-source bug tracking and issue management system used to track defects, enhancement requests, releases, workflow states, comments, assignments, and software-development issue history.

Additional Resources:

• Bugzilla
• Bugzilla documentation
• Bugzilla source

FogBugz is an issue and bug tracking platform for cases, defects, feature requests, project work, workflow history, and software team coordination.

Additional Resources:

• FogBugz
• FogBugz bug tracking
• FogBugz help

Azure DevOps / Team Foundation Server (TFS) represents Microsoft's Azure DevOps Services and historical Team Foundation Server lineage for repositories, work items, boards, backlogs, pull requests, revision tracking, traceability, builds, releases, and integrated ALM workflows.

Additional Resources:

• Azure DevOps
• Azure Repos documentation
• Azure Boards work items

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SourceGear Vault is SourceGear's version control system for source code repositories, revision history, branching, source control reporting, and team change-management workflows. This record refers to SourceGear Vault, not HashiCorp Vault.

Additional Resources:

• SourceGear Vault
• SourceGear Vault version control
• Vault documentation

Google Docs is a collaborative web-based document editor used for drafting, reviewing, commenting, and co-authoring documentation.

• Relevant to technical writing as a collaborative drafting and review tool, especially for early-stage content, SME review, and shared documentation workflows.
• It is supporting rather than core, with broader homes under Collaboration, Cloud, and Productivity.

Additional Resources:

• Official Google Docs product page
• Google Docs editors help
• Google Workspace accessibility support

Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.

• Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
• Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.

Additional Resources:

• Official Atlassian Confluence product page
• Confluence documentation
• Atlassian Confluence templates

Jira is Atlassian's work tracking platform used for issues, work items, bugs, tasks, backlogs, agile boards, change traceability, and project/release coordination.

Additional Resources:

• Jira
• Jira work items overview
• Jira Cloud documentation

Box is an enterprise intelligent content-management platform for secure file storage, sharing, collaboration, workflow, governance, e-signature, and AI-assisted content processes.

It is appropriate for Skill 5 because it manages enterprise content lifecycles, permissions, retention, publishing, and collaboration across a cloud content platform.

Additional Resources:

• Official ECM page
• Box homepage
• Box - Wikipedia

Google Drive is Google Workspace's cloud storage and file sharing platform for storing, organizing, sharing, and collaborating on files. It supports productivity through shared drives, document collaboration, access controls, and integration with Google Docs, Sheets, Slides, and other Workspace applications.

Google Drive belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is a common enterprise platform for shared documents, reviews, and team file access.

Additional Resources:

• Google Drive for Workspace
• Google Drive Help
• Google Drive overview

Dropbox is a cloud storage, file synchronization, and secure file sharing platform for individuals and teams. It supports productivity by making files available across devices, simplifying external sharing, and providing collaborative file workflows.

Dropbox belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is commonly used to share, review, organize, and collaborate on business files.

Additional Resources:

• Dropbox product page
• Dropbox cloud storage features
• Dropbox Help Center

Review 360 is Articulate 360's cloud-based stakeholder review tool for collecting SME feedback, managing comments, and supporting eLearning QA and approval cycles. It belongs in the Articulate ecosystem and collaboration review workflows because it centralizes course feedback for Storyline 360, Rise 360, and related Articulate outputs.

Additional Resources:

• Review 360
• Review 360 FAQ

TechSmith Screencast is TechSmith's cloud sharing and collaboration service for videos, screenshots, and async visual messages. It supports review, commenting, distribution, and sharing workflows connected to Camtasia and Snagit outputs.

Additional Resources:

• TechSmith Screencast
• Screencast overview
• Screencast app

ISO 9001 is the international quality management systems standard.

It affects documentation through controlled processes, documented information, evidence of conformity, corrective actions, approvals, revision control, and audit readiness.

Additional Resources:

• Official / Authoritative Resource

ISO 15489 is the international records-management standard family.

It guides retention, disposition, authenticity, reliability, usability, metadata, accountability, and records governance for enterprise documentation.

Additional Resources:

• Official / Authoritative Resource

Good Documentation Practices describe disciplined expectations for accurate, legible, attributable, complete, and controlled records.

GDP matters in regulated environments where procedures, batch records, approvals, audit trails, corrections, and evidence must be trustworthy.

Additional Resources:

• Official / Authoritative Resource

Document Control is the governance discipline for approving, distributing, revising, retiring, and preserving controlled documents.

It directly affects policies, SOPs, specifications, manuals, forms, version histories, review records, approval evidence, and audit trails.

Additional Resources:

• Official / Authoritative Resource

Configuration Management governs baselines, configuration items, controlled changes, release states, and traceability.

For documentation, configuration management keeps specifications, requirements, manuals, procedures, and system evidence synchronized with controlled product or system versions.

Additional Resources:

• Official / Authoritative Resource

Requirements Traceability links requirements to design, implementation, verification, validation, and evidence.

It affects traceability matrices, acceptance criteria, test plans, validation records, change impact analysis, and auditability of technical deliverables.

Additional Resources:

• Official / Authoritative Resource