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Atlassian Confluence
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Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.
- Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
- Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.
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MS Word
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Microsoft Word is Microsoft's word-processing application for business documents, templates, styles, review workflows, forms, reports, and professional content production within Microsoft 365. Additional Resources:
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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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Jira
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Jira is Atlassian's work tracking platform used for issues, work items, bugs, tasks, backlogs, agile boards, change traceability, and project/release coordination. Additional Resources:
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Azure DevOps / Team Foundation Server (TFS)
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Azure DevOps / Team Foundation Server (TFS) represents Microsoft's Azure DevOps Services and historical Team Foundation Server lineage for repositories, work items, boards, backlogs, pull requests, revision tracking, traceability, builds, releases, and integrated ALM workflows. Additional Resources:
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Trello
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Trello is Atlassian's visual work-management tool for boards, lists, cards, assignments, due dates, and team workflows. It supports productivity by making tasks and project status easy to organize, scan, and coordinate across teams. Trello belongs under Productivity & Collaboration Tools and Requirements, Agile & Project Documentation Tools because it supports lightweight task tracking, project planning, and collaborative work management. Additional Resources:
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Asana
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Asana is a work-management platform for projects, tasks, workflows, goals, approvals, and cross-team coordination. It supports productivity by helping teams plan work, assign ownership, track deadlines, and maintain visibility across initiatives. Asana belongs under Productivity & Collaboration Tools and Requirements, Agile & Project Documentation Tools because it is used for structured work tracking, project coordination, and team execution. Additional Resources:
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MS Project
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Microsoft Project is Microsoft's project planning and scheduling application for tasks, dependencies, timelines, resources, milestones, and project status communication. Additional Resources:
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Bugzilla
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Bugzilla is an open-source bug tracking and issue management system used to track defects, enhancement requests, releases, workflow states, comments, assignments, and software-development issue history. Additional Resources:
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FogBugz
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FogBugz is an issue and bug tracking platform for cases, defects, feature requests, project work, workflow history, and software team coordination.
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Testuff
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MS Visio
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Microsoft Visio is Microsoft's diagramming application for process maps, flowcharts, network diagrams, organization charts, system diagrams, and visual documentation. Additional Resources:
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Lucidchart
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Lucidchart is a cloud-based diagramming application for creating flowcharts, process maps, architecture diagrams, org charts, and technical visuals. It supports collaborative visual modeling by letting teams document systems and workflows in a shared browser-based workspace. Lucidchart belongs under Process, Workflow & Diagramming Tools because it is directly used for process mapping, flowcharting, and diagram-based communication. It also fits Productivity & Collaboration Tools as a shared enterprise diagramming workspace. Additional Resources:
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diagrams.net (draw.io)
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diagrams.net (draw.io) is a browser and desktop diagramming tool for flowcharts, process diagrams, UML-style diagrams, network diagrams, entity-relationship diagrams, and other technical visuals. It is especially useful for documentation workflows because diagrams can be created quickly, exported, and stored with project or documentation assets. diagrams.net belongs under Process, Workflow & Diagramming Tools because it directly supports workflow visualization and technical diagramming. It also fits Technical Writing & Authoring Tools when diagrams are part of documentation deliverables. Additional Resources:
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Figma
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Figma is a collaborative design platform for interface design, visual systems, prototyping, developer handoff, and design-to-code workflows.
It is a current enterprise-standard UI/UX tool because teams use it for components, design systems, real-time collaboration, prototypes, and product visual workflows.
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Mermaid
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Mermaid is a text-based diagramming syntax used to define flowcharts, sequence diagrams, class diagrams, entity relationships, and technical diagrams as source-controlled plain text. Additional Resources:
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