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MS Word
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Microsoft Word is Microsoft's word-processing application for business documents, templates, styles, review workflows, forms, reports, and professional content production within Microsoft 365. Additional Resources:
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Microsoft Excel
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Microsoft Excel is Microsoft's spreadsheet and analysis application for workbooks, formulas, pivot tables, charts, data cleanup, reporting, and business analysis workflows. Additional Resources:
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MS PowerPoint
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Microsoft PowerPoint is Microsoft's presentation application for slide decks, visual communication, training materials, stakeholder briefings, and structured business presentations. Additional Resources:
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MS Outlook
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Microsoft Outlook is Microsoft's email, calendar, contacts, and task-management application for professional communication, scheduling, coordination, and Microsoft 365 collaboration. Additional Resources:
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MS OneNote
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Microsoft OneNote is Microsoft's digital note-taking application for organizing notes, meeting content, research, screenshots, task information, and shared knowledge capture. Additional Resources:
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MS Access
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Microsoft Access is Microsoft's desktop relational database and application platform for forms, reports, tables, queries, and small business data-management applications. Additional Resources:
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MS Project
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Microsoft Project is Microsoft's project planning and scheduling application for tasks, dependencies, timelines, resources, milestones, and project status communication. Additional Resources:
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Adobe Acrobat
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Adobe Acrobat is Adobe's professional PDF application for creating, editing, combining, reviewing, signing, protecting, and publishing reliable documents. In this portfolio it supports technical documentation, document review, forms, and business-ready file delivery across Adobe, technical writing, and productivity workflows.
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Google Docs
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Google Docs is a collaborative web-based document editor used for drafting, reviewing, commenting, and co-authoring documentation.
- Relevant to technical writing as a collaborative drafting and review tool, especially for early-stage content, SME review, and shared documentation workflows.
- It is supporting rather than core, with broader homes under Collaboration, Cloud, and Productivity.
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Google Slides
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Google Slides is Google Workspace's web-based presentation application for collaborative slide creation, training decks, visual aids, and live or asynchronous content review.
It supports training and facilitation when teams need browser-based co-authoring, shared presentation materials, and lightweight collaboration around instructional decks.
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LibreOffice
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LibreOffice is an authoring, publishing, or documentation tool used to create, edit, manage, or deliver professional content.
It is commonly used to create, edit, publish, review, or maintain professional documentation and learning content.
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OpenOffice
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OpenOffice.org (OOo), commonly known as OpenOffice, was an open-source office suite. It was an open-sourced version of the earlier StarOffice, acquired Sun Microsystems Sun open-sourced the software as a competitor to Microsoft Office. The project was closed by Oracle Corporation, the then-owner of Sun. Active successor projects include Apache OpenOffice, LibreOffice and NeoOffice.
OpenOffice.org's default file format was the OpenDocument Format (ODF), an ISO/IEC standard, which originated with OpenOffice.org. It could also read a wide variety of other file formats, with particular attention to those from Microsoft Office.
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WPS Office
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WPS Office is a general office-productivity suite for documents, spreadsheets, presentations, and PDF-related workflows.
- It is not retained under Skill 18 because generic office-suite capability does not materially strengthen a focused technical-writing authoring-tool portfolio.
- Its better taxonomy home is Productivity & Collaboration Tools.
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MS Publisher
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Microsoft Publisher is Microsoft's desktop publishing application for page layouts, flyers, brochures, newsletters, and simple publication design. It is retained as a lower-priority Microsoft Office-era publishing skill. Additional Resources:
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Microsoft Teams
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Microsoft Teams is Microsoft's collaboration, chat, meeting, calling, and teamwork platform for communication, file sharing, channels, webinars, and Microsoft 365-connected collaboration. Additional Resources:
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Slack
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Slack is a team communication and collaboration platform for channels, direct messages, file sharing, workflow automation, integrations, and cross-organizational collaboration. It supports enterprise productivity by moving work conversations, decisions, and lightweight coordination into searchable shared spaces. Slack belongs under Productivity & Collaboration Tools and Collaboration, Conferencing & Communication Tools because it is widely used for team communication, distributed work, and operational collaboration. Additional Resources:
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Zoom
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Zoom is a widely used enterprise video meetings, webinar, and virtual-events platform for live training delivery, software demonstrations, coaching, and remote facilitation.
For virtual instructor-led training, Zoom is valuable because trainers can use breakout rooms, polls, whiteboards, recordings, screen sharing, and webinar workflows to run interactive learning sessions.
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Webex
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Webex is Cisco's collaboration suite for meetings, webinars, calling, events, and hybrid work experiences.
It belongs in technical training because Webex Meetings, Webex Webinars, and Webex Training support live demonstrations, interactive virtual classrooms, audience engagement, recordings, and scalable session delivery.
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Google Meet
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Google Meet is Google Workspace's video meeting and conferencing service for secure business meetings, presentations, remote demonstrations, and live collaboration.
It supports virtual instructor-led training when trainers need browser-based sessions, screen sharing, recordings, attendance-oriented controls, polls, Q&A, captions, and integration with Google Workspace.
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GoTo Meeting
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GoTo Meeting is GoTo's online meeting and web conferencing platform for video meetings, screen sharing, audio conferencing, and remote collaboration. It supports productivity by enabling distributed teams to meet, present, review work, and coordinate decisions. GoTo Meeting belongs under Productivity & Collaboration Tools and Collaboration, Conferencing & Communication Tools because it is a dedicated meeting platform for professional communication and virtual collaboration. Additional Resources:
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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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Atlassian Confluence
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Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.
- Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
- Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.
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Notion
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Notion is a connected workspace used for wikis, documentation, databases, project notes, and lightweight knowledge bases.
It is included selectively because its strongest KM value is team knowledge organization and internal documentation rather than formal ECM or regulated content governance.
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Jira
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Jira is Atlassian's work tracking platform used for issues, work items, bugs, tasks, backlogs, agile boards, change traceability, and project/release coordination. Additional Resources:
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Trello
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Trello is Atlassian's visual work-management tool for boards, lists, cards, assignments, due dates, and team workflows. It supports productivity by making tasks and project status easy to organize, scan, and coordinate across teams. Trello belongs under Productivity & Collaboration Tools and Requirements, Agile & Project Documentation Tools because it supports lightweight task tracking, project planning, and collaborative work management. Additional Resources:
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Asana
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Asana is a work-management platform for projects, tasks, workflows, goals, approvals, and cross-team coordination. It supports productivity by helping teams plan work, assign ownership, track deadlines, and maintain visibility across initiatives. Asana belongs under Productivity & Collaboration Tools and Requirements, Agile & Project Documentation Tools because it is used for structured work tracking, project coordination, and team execution. Additional Resources:
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Miro
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Miro is an online collaborative whiteboard and visual workspace used for workshops, facilitation, brainstorming, diagrams, retrospectives, and learner exercises.
It is a direct fit for technical training because facilitators can run interactive workshops with boards, templates, voting, timers, attention management, diagrams, and remote collaboration workflows.
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Mural
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Mural is a collaborative visual workspace and digital whiteboarding platform for workshops, brainstorming, planning, diagramming, and team alignment. It supports productivity by helping distributed teams make ideas visible and collaborate in real time or asynchronously. Mural belongs under Productivity & Collaboration Tools, Collaboration, Conferencing & Communication Tools, and Process, Workflow & Diagramming Tools because it supports visual collaboration, facilitated work sessions, and shared workflow design. Additional Resources:
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Lucidchart
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Lucidchart is a cloud-based diagramming application for creating flowcharts, process maps, architecture diagrams, org charts, and technical visuals. It supports collaborative visual modeling by letting teams document systems and workflows in a shared browser-based workspace. Lucidchart belongs under Process, Workflow & Diagramming Tools because it is directly used for process mapping, flowcharting, and diagram-based communication. It also fits Productivity & Collaboration Tools as a shared enterprise diagramming workspace. Additional Resources:
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Whimsical
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Whimsical is a collaborative visual workspace for flowcharts, mind maps, wireframes, diagrams, and lightweight planning boards. It helps teams communicate processes, product ideas, and workflow concepts through fast visual artifacts. Whimsical belongs under Process, Workflow & Diagramming Tools because it supports flowcharting, mind mapping, wireframing, and visual process communication. It also fits Productivity & Collaboration Tools where teams use shared visual workspaces to plan and align work. Additional Resources:
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Figma
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Figma is a collaborative design platform for interface design, visual systems, prototyping, developer handoff, and design-to-code workflows.
It is a current enterprise-standard UI/UX tool because teams use it for components, design systems, real-time collaboration, prototypes, and product visual workflows.
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Canva
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Canva is a collaborative visual-communication platform for presentations, training assets, social graphics, handouts, and lightweight creative production.
It fits Skill 4 because it helps teams produce polished visual learning materials, templates, diagrams, and media assets quickly.
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OneDrive
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OneDrive is Microsoft's cloud file-storage and synchronization service for storing, sharing, versioning, and collaborating on files across Microsoft 365 devices and applications. Additional Resources:
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Google Drive
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Google Drive is Google Workspace's cloud storage and file sharing platform for storing, organizing, sharing, and collaborating on files. It supports productivity through shared drives, document collaboration, access controls, and integration with Google Docs, Sheets, Slides, and other Workspace applications. Google Drive belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is a common enterprise platform for shared documents, reviews, and team file access. Additional Resources:
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Dropbox
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Dropbox is a cloud storage, file synchronization, and secure file sharing platform for individuals and teams. It supports productivity by making files available across devices, simplifying external sharing, and providing collaborative file workflows. Dropbox belongs under Productivity & Collaboration Tools and Collaboration & Content Review Tools because it is commonly used to share, review, organize, and collaborate on business files. Additional Resources:
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