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SAP SD - Sales and Distribution
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SAP Sales and Distribution is a business productivity tool or professional application used to create, manage, analyze, or communicate information.
It is commonly used to produce, manage, communicate, or analyze business information in professional environments.
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SAP MM - Material Management
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SAP Materials Management is a business productivity tool or professional application used to create, manage, analyze, or communicate information.
It is commonly used to produce, manage, communicate, or analyze business information in professional environments.
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SAP LO - General Logistics
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SAP Logistics is a business productivity tool or professional application used to create, manage, analyze, or communicate information.
It is commonly used to produce, manage, communicate, or analyze business information in professional environments.
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SAP Customer Experience
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SAP Customer Experience is SAP's customer-facing CRM and CX portfolio for sales, service, commerce, customer data, and engagement workflows. It represents the current SAP customer-experience direction while preserving the historical value of SAP CRM experience. SAP Customer Experience belongs under CRM & Customer Engagement Platforms because it supports customer relationship management, customer service, commerce, and enterprise customer experience processes. It also remains appropriate under SAP and Enterprise Applications & ERP Systems. Additional Resources:
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Salesforce
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Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. Though best known for itscustomer relationship management (CRM) product, Salesforce has also expanded into the "social enterprise arena" through acquisitions. It is currently ranked the most innovative company in America by Forbes magazine, as well as number 7 in Fortune magazine's 100 Best Companies to Work For in 2014
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Microsoft Dynamics 365 Customer Engagement
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Microsoft Dynamics 365 Customer Engagement represents Microsoft's Dynamics 365 customer-facing business applications for CRM, sales, service, contact center, customer insights, and engagement workflows.
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Oracle Customer Experience (CX)
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Oracle Customer Experience (CX) is Oracle's suite of customer-experience applications for sales, service, marketing, commerce, and customer data. It supports connected customer interactions across channels and gives organizations tools for managing customer relationships and service workflows. Oracle Customer Experience belongs under CRM & Customer Engagement Platforms because it is a CRM/CX suite for customer-facing business processes. It also fits Enterprise Applications & ERP Systems as a major enterprise front-office platform. Additional Resources:
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ServiceNow Customer Service Management
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ServiceNow Customer Service Management is ServiceNow's customer service platform for managing external customer cases, service workflows, omnichannel interactions, knowledge, automation, and operational handoffs across teams. It connects customer service processes with broader enterprise workflows. ServiceNow Customer Service Management belongs under CRM & Customer Engagement Platforms because it supports customer service and customer engagement operations. It also fits Enterprise Applications & ERP Systems because it is an enterprise operational platform distinct from the existing ServiceNow Knowledge record. Additional Resources:
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Genesys Cloud CX
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Genesys Cloud CX is a cloud customer experience and contact-center platform for omnichannel customer engagement, routing, workforce engagement, analytics, and service operations. It supports enterprise contact-center workflows across voice, digital channels, and customer-service teams. Genesys Cloud CX belongs under Enterprise Applications & ERP Systems because it is an enterprise operational platform for customer experience and contact-center operations. It also belongs under CRM & Customer Engagement Platforms because its primary business role is customer interaction management. Additional Resources:
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NICE CXone
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NICE CXone is a cloud contact-center and customer-experience platform for routing, workforce engagement, analytics, digital channels, quality management, and customer-service operations. It supports enterprise contact-center workflows and omnichannel customer engagement. NICE CXone belongs under CRM & Customer Engagement Platforms because it represents customer interaction management and contact-center operations. Additional Resources:
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Five9
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Five9 is a cloud contact-center platform for inbound, outbound, blended, and omnichannel customer interactions. It supports customer-service operations, agent workflows, routing, reporting, workforce engagement, and customer-experience management. Five9 belongs under CRM & Customer Engagement Platforms because it is a customer engagement and contact-center platform. Additional Resources:
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Amazon Connect
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Amazon Connect Customer is AWS's cloud contact-center service for customer communication, agent workflows, intelligent routing, omnichannel engagement, analytics, and customer-service operations. AWS documentation notes that the legacy Amazon Connect contact-center product is now referred to as Amazon Connect Customer while the legacy name is still used interchangeably.
Amazon Connect Customer belongs under CRM & Customer Engagement Platforms because it supports cloud contact-center and customer engagement workflows.
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Adobe Experience Manager
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Adobe Experience Manager is Adobe's enterprise content management and digital experience platform for managing websites, digital assets, content operations, and experience delivery. It belongs in Adobe and knowledge/content management because it represents enterprise CMS governance and publishing workflows. Additional Resources:
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ClickSchedule
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ClickSchedule is a field-service scheduling and workforce optimization product from the ClickSoftware product family, historically used for dispatching, scheduling, and optimizing mobile workforces. Salesforce acquired ClickSoftware, and the product lineage is now best understood in the context of Salesforce Field Service and field-service management. ClickSchedule belongs under Enterprise Applications & ERP Systems because it represents an industry-specific operational system for field-service scheduling, workforce management, route optimization, and service execution. Additional Resources:
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ClickAnalyze
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ClickAnalyze is a ClickSoftware analytics product historically associated with field-service and workforce-management reporting. It supports analysis of service operations such as scheduling, performance, resource use, and field-service outcomes. ClickAnalyze belongs under Enterprise Applications & ERP Systems as an industry-specific analytics capability tied to field-service operations. The record is retained to preserve the field-service analytics experience while recognizing the ClickSoftware lineage now sits under Salesforce Field Service. Additional Resources:
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Microsoft Power BI
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Microsoft Power BI is Microsoft's business intelligence and analytics platform for dashboards, data visualization, report publishing, semantic models, data connections, and enterprise reporting. Additional Resources:
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Genetec Security Center
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Genetec Security Center is Genetec's unified physical security platform for security operations, access control, video surveillance, automatic license plate recognition, communications, monitoring, and integrated operational workflows. It helps organizations manage multiple physical-security functions from a single enterprise security environment.
Genetec Security Center belongs under Enterprise Applications & ERP Systems as an enterprise operational application for physical-security management. It also fits Security, Compliance & Access-Control Documentation because it directly supports access-control administration, monitoring, and security operations.
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Genetec Synergis
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Genetec Synergis is Genetec's IP-based enterprise access control system for managing doors, credentials, controllers, access events, and physical-security workflows. It supports centralized access-control administration and integration with the broader Genetec Security Center platform. Genetec Synergis belongs under Enterprise Applications & ERP Systems as an enterprise operational system for physical access control. It also fits Security, Compliance & Access-Control Documentation because it supports credential/access management, door monitoring, and access-control governance workflows. Additional Resources:
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Thomson Reuters Market and Trading Technologies
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Thomson Reuters Market and Trading Technologies represents enterprise financial-market, trading, and market-data technology used in professional financial-services environments. These systems support industry-specific workflows such as market information access, trading operations, financial research, and operational decision support.
This record belongs under Enterprise Applications & ERP Systems as a financial / industry-specific enterprise application category, distinct from generic productivity software or content management systems.
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QuickBooks
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QuickBooks is Intuit's accounting and business-finance software for bookkeeping, invoicing, expenses, payroll-related workflows, reporting, and small-business financial operations. While it is not an enterprise ERP suite, it represents practical business-system experience with finance and accounting operations. QuickBooks belongs under Enterprise Applications & ERP Systems as a financial / industry-specific business application rather than a general productivity tool. Additional Resources:
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