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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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Atlassian Confluence
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Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.
- Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
- Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.
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ServiceNow Knowledge
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ServiceNow Knowledge is the Knowledge Management application in the ServiceNow platform for publishing articles that support self-help, troubleshooting, task resolution, and service operations.
It is relevant to enterprise KM because it connects knowledge bases, article lifecycles, roles, feedback, and service workflows inside a broader ITSM and enterprise service-management environment.
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Salesforce Knowledge
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Salesforce Knowledge is Salesforce's knowledge-base capability for creating, categorizing, publishing, and surfacing articles across service, support, and self-service experiences.
It belongs in this master because it connects customer-support knowledge, article governance, analytics, and CRM workflows for agents, customers, and AI-assisted service experiences.
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Zendesk Guide
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Zendesk Guide is Zendesk's help-center and self-service knowledge product for authoring, organizing, publishing, and maintaining support articles.
It is a useful KM/help-center platform because it turns support knowledge into searchable customer and agent-facing content with permissions, workflows, AI, and ticket-deflection use cases.
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Document360
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Document360 is a knowledge-base and documentation platform for creating, organizing, reviewing, and publishing product and customer-facing documentation.
- Relevant to technical writing for help centers, product documentation, internal knowledge bases, review workflows, analytics, and self-service content.
- It fits both technical authoring and knowledge-management portfolio groupings.
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Guru
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Guru is an enterprise AI knowledge platform for governing, verifying, and retrieving trusted company knowledge across workplace systems.
It belongs in KM because it emphasizes a governed knowledge layer, source citations, permission-aware answers, verification workflows, and integrations with systems such as Slack, Teams, Salesforce, Zendesk, Confluence, and SharePoint.
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Bloomfire
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Bloomfire is an enterprise knowledge-management platform for organizing, governing, searching, and improving shared organizational knowledge.
It is a defensible Skill 5 record because it focuses on enterprise knowledge sharing, moderated content, analytics, AI-assisted discovery, and reusable institutional knowledge.
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Notion
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Notion is a connected workspace used for wikis, documentation, databases, project notes, and lightweight knowledge bases.
It is included selectively because its strongest KM value is team knowledge organization and internal documentation rather than formal ECM or regulated content governance.
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ISO 30401 - Knowledge Management Systems
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ISO 30401 is the ISO management-system standard for establishing, maintaining, reviewing, and improving organizational knowledge management. It fits content governance because it connects knowledge lifecycle, governance, process discipline, and continuous improvement for organizations that rely on managed expertise and reusable content.
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Dublin Core Metadata Element Set (ISO 15836)
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The Dublin Core Metadata Element Set is a compact metadata standard for describing digital and physical resources. As ISO 15836, it supports resource discovery, interoperability, taxonomy design, information architecture, and content governance practices that depend on consistent metadata. Additional Resources:
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OpenText Content Management
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OpenText Content Management is an enterprise content-management platform for managing business content, compliance, workflows, records, and content lifecycle processes.
It represents major enterprise content management (ECM) capability because it connects content governance, metadata, workflow, security, retention, and enterprise application integrations.
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IBM FileNet Content Manager
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IBM FileNet Content Manager is an enterprise document-management and content-governance platform for managing business documents, repositories, workflows, records, and regulated content.
It is a strong ECM signal because it supports secure content repositories, lifecycle governance, cloud-native deployment, low-code content applications, and AI-assisted retrieval over enterprise documents.
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Hyland Alfresco
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Hyland Alfresco is an open content-services and process platform for managing enterprise documents, metadata, collaboration, records, and content-centric business workflows.
It belongs in ECM/CMS because Alfresco Content Services and Governance Services support controlled repositories, content access, retention, automation, and integration with enterprise applications.
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Box
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Box is an enterprise intelligent content-management platform for secure file storage, sharing, collaboration, workflow, governance, e-signature, and AI-assisted content processes.
It is appropriate for Skill 5 because it manages enterprise content lifecycles, permissions, retention, publishing, and collaboration across a cloud content platform.
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Adobe Experience Manager
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Adobe Experience Manager is Adobe's enterprise content management and digital experience platform for managing websites, digital assets, content operations, and experience delivery. It belongs in Adobe and knowledge/content management because it represents enterprise CMS governance and publishing workflows. Additional Resources:
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Sitecore Experience Platform
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Sitecore Experience Platform is Sitecore's enterprise CMS and Digital Experience Platform (DXP) for managing content, personalization, digital marketing, and customer experiences.
It belongs in the CMS/DXP group because it combines content management with experience delivery, analytics, personalization, and enterprise digital-channel publishing.
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Xperience by Kentico
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Xperience by Kentico is a digital experience platform that combines CMS, content hub, digital marketing, commerce, and AI-assisted tools.
It is a current CMS/DXP record because it supports structured reusable content, web publishing, campaign workflows, personalization, and cross-channel content delivery.
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Paligo
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Paligo is a cloud CCMS for structured technical documentation, content reuse, versioning, translation workflows, and multi-channel publishing.
- Relevant to technical writing because it supports structured authoring, reusable components, review workflows, and enterprise documentation delivery.
- It should remain grouped with other DITA / XML / CCMS tools.
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Author-it
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Author-it is a component content management system (CCMS) for structured, reusable, governed, multilingual content.
- Relevant to technical writing for single-source authoring, content reuse, localization, governance, and enterprise documentation operations.
- Its strongest homes are Technical Writing & Authoring Tools and Knowledge Management & Content Management Solutions.
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Heretto
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Heretto is a cloud-native DITA CCMS for creating, managing, reviewing, and deploying technical documentation.
- Relevant to technical writing for DITA-based structured authoring, content reuse, version control, collaborative review, and content delivery.
- Heretto is the current canonical product identity for the former easyDITA platform.
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DITAworks
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DITAworks is a DITA-focused technical documentation platform associated with structured authoring, content management, and technical-documentation delivery.
- Relevant to technical writing for DITA-based documentation, topic reuse, structured content, and documentation lifecycle support.
- It should remain grouped with the structured-authoring and CCMS tools.
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GitBook
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GitBook is a documentation platform for creating, publishing, maintaining, and improving product, API, and knowledge-base documentation.
- Relevant to technical writing for public docs, API docs, help centers, Git sync, collaborative review, and docs infrastructure that supports both users and AI-assisted discovery.
- It fits Skill 18 and Knowledge Management & Content Management Solutions.
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ReadMe
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ReadMe is a developer-documentation platform for API documentation, technical documentation, help centers, SDK documentation, and developer experience workflows.
- Relevant to technical writing for API reference, onboarding guides, interactive developer docs, changelogs, and documentation maintained alongside product teams.
- It belongs in Skill 18 as a focused API / developer documentation tool and also fits knowledge-management publishing.
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Drupal
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Drupal is an open-source CMS and web platform for building structured, content-rich websites and digital experiences with modules, themes, user permissions, taxonomies, and content workflows. Additional Resources:
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Joomla
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Joomla is an open-source CMS and web publishing platform for building and managing websites with templates, extensions, users, menus, content, and site administration workflows. Additional Resources:
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