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Norton Guides / Utilities
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Norton Guides were a product family sold by Peter Norton Computing. The guides were written in 1985 for the x86 Assembly Language, C, BASIC, and Forth languages and made available to users via a TSR program that integrated with programming language editors on IBM PC type computers.
Norton Utilities is a utility software suite designed to help analyze, configure, optimize and maintain a computer.
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Snagit
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Snagit is TechSmith's screen capture and screen recording tool for creating annotated screenshots, quick videos, job aids, technical documentation visuals, and support graphics. It belongs in TechSmith, content development, technical writing, and graphic communication workflows because it turns screen information into clear reusable visuals.
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GDPR
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GDPR is the European Union's data protection and privacy regulation.
It affects documentation through privacy notices, lawful-basis records, consent language, data subject rights procedures, retention rules, records of processing, and breach communication.
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SAP Customer Experience
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SAP Customer Experience is SAP's customer-facing CRM and CX portfolio for sales, service, commerce, customer data, and engagement workflows. It represents the current SAP customer-experience direction while preserving the historical value of SAP CRM experience. SAP Customer Experience belongs under CRM & Customer Engagement Platforms because it supports customer relationship management, customer service, commerce, and enterprise customer experience processes. It also remains appropriate under SAP and Enterprise Applications & ERP Systems. Additional Resources:
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DoD Risk Management Framework (RMF)
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DoDI 8510.01 establishes the cybersecurity Risk Management Framework for DoD systems.
It affects authorization documentation, assessment packages, system security plans, control evidence, risk decisions, continuous monitoring, and reciprocity records.
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MS PowerPoint
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Microsoft PowerPoint is Microsoft's presentation application for slide decks, visual communication, training materials, stakeholder briefings, and structured business presentations. Additional Resources:
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SOC 2
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SOC 2 is an assurance reporting framework based on AICPA Trust Services Criteria.
It affects technical documentation through control descriptions, policies, procedures, evidence, service commitments, system boundaries, and audit-ready process records.
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Quatro Pro
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Quattro Pro is a spreadsheet program developed by Borland and now sold by Corel, most often as part of Corel's WordPerfect Office suite.
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DFARS Cybersecurity Requirements
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DFARS cybersecurity clauses establish defense acquisition requirements tied to safeguarding covered defense information and cyber incident reporting.
They affect contractor documentation for CUI handling, supplier flow-downs, security implementation, incident reporting, and audit-ready compliance evidence.
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Atlassian Confluence
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Atlassian Confluence is a collaborative knowledge-base and documentation workspace used by teams to create, organize, review, and share information.
- Relevant to technical writing when it is used for internal documentation, product knowledge, runbooks, requirements notes, and team-authored reference content.
- Its strongest homes are Knowledge Management, Collaboration, Requirements/Agile documentation, and a limited Skill 18 collaboration/workflow role.
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21 CFR Part 11
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21 CFR Part 11 defines FDA criteria for trustworthy electronic records and electronic signatures.
It affects regulated documentation through audit trails, validation, electronic signatures, access controls, record retention, and procedural evidence.
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SideKick
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Borland Sidekick was an early personal information manager (PIM) released by Borland. It was an early and popular terminate and stay resident program (TSR) program for DOS operating systems, which enabled computer users activate the program using a hot key combination.
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MIL-STD-38784
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MIL-STD-38784 is a military technical-manual style and format standard for controlled defense documentation. It belongs in content governance and government/defense documentation standards rather than Legacy because it remains an active technical-manual reference and communicates current regulated-documentation context. Additional Resources:
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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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SuperCalc
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SuperCalc was a spreadsheet application published in 1980 for the CP/M operating system. An improvement over VisiCalc, SuperCalc was notable for being one of the first spreadsheet programs capable of iteratively solving circular references (cells that depend on each other's results).
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ITIL
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ITIL is a widely used IT service-management framework.
It affects operational documentation through service catalogs, incident, change, problem, configuration, knowledge, runbook, SLA, and continual-improvement documentation.
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VisiCalc
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VisiCalc was the first spreadsheet computer program, originally released for the Apple II. It is often considered the application that turned the microcomputer from a hobby for computer enthusiasts into a serious business tool, and is considered the Apple II's killer app.
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MIL-STD-40051
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MIL-STD-40051 establishes technical content, style, format, and functionality requirements for U.S. military technical manuals and IETMs.
It affects defense documentation through operator and maintenance instructions, warnings, procedural content, illustrated parts, troubleshooting, and publication structure.
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Section 508
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Section 508 is a U.S. federal accessibility requirement that affects how electronic information and documentation are authored, reviewed, and delivered.
- Relevant to technical writing because writers often prepare accessible procedures, PDFs, web content, and support documentation for public-sector or regulated audiences.
- It is retained as a limited accessibility-authoring exception and remains under Content Governance, Standards & Compliance.
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MIL-STD-961
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MIL-STD-961 establishes format and content requirements for defense specifications and program-unique specifications.
It affects specification writing, amendments, notices, revisions, standard data, contractual deliverables, and controlled defense documentation.
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Web Content Accessibility Guidelines (WCAG)
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The Web Content Accessibility Guidelines (WCAG) are W3C accessibility guidelines for making web content more accessible to people with disabilities.
- Relevant to technical writing because web help, knowledge-base articles, embedded media alternatives, and developer documentation must often meet accessibility expectations.
- It is retained as a limited accessibility-authoring exception and remains under Content Governance, Standards & Compliance.
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MIL-STD-882
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MIL-STD-882 is the DoD standard practice for system safety.
It affects documentation through hazard analysis, risk acceptance, safety requirements, mitigation tracking, and evidence that hazards are identified and controlled.
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MIL-STD-1472
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MIL-STD-1472 provides DoD human engineering and human factors design criteria.
It affects technical documentation by shaping human-centered requirements, usability expectations, labeling, controls, displays, warnings, and operator information.
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ANSI Z535
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ANSI Z535 is a family of U.S. safety sign, label, color, and accident-prevention information standards.
It affects technical documentation through signal words, warning hierarchy, safety symbols, hazard statements, precautionary messages, labels, manuals, and product safety communication.
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OSHA Hazard Communication / GHS
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OSHA Hazard Communication and the Globally Harmonized System (GHS) govern how chemical hazards are classified and communicated in workplace documentation.
The consolidated record covers safety data sheets, labels, pictograms, signal words, hazard statements, precautionary statements, training content, and procedural safety communication.
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XLIFF - XML Localization Interchange File Format
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XLIFF is an OASIS localization interchange standard used to exchange source and target text, translation units, and localization metadata between content systems and translation tools. It belongs in content governance because structured localization depends on controlled formats, repeatable workflows, and interoperable translation packages. Additional Resources:
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ISO 17100 - Translation Services
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ISO 17100 defines requirements for translation-service processes, resources, and quality controls. It supports localization governance by clarifying translation, revision, review, project management, and delivery expectations for professional multilingual content workflows. Additional Resources:
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ITIL
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ITIL is a widely used IT service-management framework.
It affects operational documentation through service catalogs, incident, change, problem, configuration, knowledge, runbook, SLA, and continual-improvement documentation.
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NIST AI Risk Management Framework (AI RMF)
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The NIST AI Risk Management Framework helps organizations manage risks from AI systems.
It affects AI documentation through risk mapping, governance records, model and system documentation, transparency, evaluation evidence, monitoring, and responsible AI practices.
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ISO/IEC 42001 - AI Management System
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ISO/IEC 42001 is a management-system standard for artificial intelligence.
It affects AI governance documentation through policies, objectives, risk controls, accountability, lifecycle records, supplier controls, assessments, and continuous improvement.
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42 CFR Part 2
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42 CFR Part 2 governs confidentiality of substance use disorder patient records.
It affects healthcare documentation through consent, disclosure limits, redisclosure notices, privacy procedures, system records, and careful handling of sensitive clinical information.
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