HubSpot CRM is HubSpot's customer relationship management platform for contacts, companies, deals, tasks, sales activity, email tracking, meetings, live chat, and customer-service workflows. It is commonly used to organize customer data and coordinate sales, marketing, and support activity.

HubSpot CRM belongs under CRM & Customer Engagement Platforms because it directly supports customer relationship management and customer engagement. It is included as a focused CRM record without creating a separate marketing-automation group.

Additional Resources:

• HubSpot CRM product page
• HubSpot CRM Knowledge Base
• HubSpot guide to CRM