Freshdesk is Freshworks' customer service platform for ticketing, omnichannel support, knowledge bases, automation, agent productivity, and customer-service operations. It helps support teams receive, organize, route, and resolve customer issues across channels.

Freshdesk belongs under CRM & Customer Engagement Platforms because it supports customer service, support workflows, and customer engagement operations.

Additional Resources:

• Freshdesk product page
• What is Freshdesk?
• Freshdesk support