NICE CXone is a cloud contact-center and customer-experience platform for routing, workforce engagement, analytics, digital channels, quality management, and customer-service operations. It supports enterprise contact-center workflows and omnichannel customer engagement.

NICE CXone belongs under CRM & Customer Engagement Platforms because it represents customer interaction management and contact-center operations.

Additional Resources:

• NICE product page
• NICE CXone product information
• NICE CXone Help Center