Salesforce Knowledge<p><strong>Salesforce Knowledge</strong> is Salesforce's knowledge-base capability for creating, categorizing, publishing, and surfacing articles across service, support, and self-service experiences.</p> <p>It belongs in this master because it connects customer-support knowledge, article governance, analytics, and CRM workflows for agents, customers, and AI-assisted service experiences.</p> <p><strong>Additional Resources</strong>:</p> <ul> <li><a href="https://www.salesforce.com/service/knowledge-base/" target="_blank" rel="noopener">Official Knowledge Base Overview</a></li> <li><a href="https://trailhead.salesforce.com/content/learn/modules/lightning-knowledge-basics/set-up-a-simple-knowledge-base" target="_blank" rel="noopener">Salesforce Knowledge Trailhead</a></li> </ul>