ITIL<p><strong>ITIL</strong> is a widely used IT service-management framework.</p> <p>It affects operational documentation through service catalogs, incident, change, problem, configuration, knowledge, runbook, SLA, and continual-improvement documentation.</p> <p><strong>Additional Resources</strong>:</p> <ul> <li><a href="https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1" target="_blank" rel="noopener">Official / Authoritative Resource</a></li> </ul>