Zendesk Support<p><strong>Zendesk Support</strong> represents Zendesk's customer support ticketing and service-management capability for managing customer requests across email, messaging, phone, social, and other channels. It supports ticket routing, collaboration, automation, service workflows, and support operations.</p> <p>Zendesk Support belongs under CRM &amp; Customer Engagement Platforms because it is a customer service and support platform. It complements Zendesk Guide, which is retained separately as a customer-facing knowledge and self-service product.</p> <p><strong>Additional Resources</strong>:</p> <ul> <li><a href="https://www.zendesk.com/service/ticketing-system/">Zendesk ticketing system</a></li> <li><a href="https://www.zendesk.com/service/">Zendesk for customer service</a></li> <li><a href="https://support.zendesk.com/hc/en-us">Zendesk help center</a></li> </ul>