Freshdesk<p><strong>Freshdesk</strong> is Freshworks' customer service platform for ticketing, omnichannel support, knowledge bases, automation, agent productivity, and customer-service operations. It helps support teams receive, organize, route, and resolve customer issues across channels.</p><p>Freshdesk belongs under CRM &amp; Customer Engagement Platforms because it supports customer service, support workflows, and customer engagement operations.</p><p><strong>Additional Resources</strong>:</p><ul><li><a href="https://www.freshworks.com/freshdesk/" target="_blank" rel="noopener">Freshdesk product page</a></li><li><a href="https://www.freshworks.com/products/what-is-freshdesk/" target="_blank" rel="noopener">What is Freshdesk?</a></li><li><a href="https://support.freshdesk.com/" target="_blank" rel="noopener">Freshdesk support</a></li></ul>