Oracle Customer Experience (CX) is Oracle's suite of customer-experience applications for sales, service, marketing, commerce, and customer data. It supports connected customer interactions across channels and gives organizations tools for managing customer relationships and service workflows.
Oracle Customer Experience belongs under CRM & Customer Engagement Platforms because it is a CRM/CX suite for customer-facing business processes. It also fits Enterprise Applications & ERP Systems as a major enterprise front-office platform.
Additional Resources: