Zendesk Support represents Zendesk's customer support ticketing and service-management capability for managing customer requests across email, messaging, phone, social, and other channels. It supports ticket routing, collaboration, automation, service workflows, and support operations.
Zendesk Support belongs under CRM & Customer Engagement Platforms because it is a customer service and support platform. It complements Zendesk Guide, which is retained separately as a customer-facing knowledge and self-service product.
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