Served as Programmer, Analyst, and Technical Writer for Common Census, Inc., a technology company developing software solutions for human resources, employee benefits administration, insurance enrollment, and benefits data management. Developed documentation, online help, data-driven forms, reports, and training materials supporting employers, employees, insurance carriers, producers, enrollment companies, human resource departments, and benefit enrollers.

• Designed and authored end-user documentation, online help, and support files for HR, employee benefits administration, insurance enrollment, and benefits management software.
• Supported software used by insurance carriers, producers, enrollment companies, human resource departments, employers, employees, and benefits administration stakeholders.
• Developed and supported user assistance content that improved understanding of software procedures, operational workflows, enrollment processes, and system functionality.
• Designed and implemented dynamic data-driven forms and reports using JavaScript, Crystal Reports, Microsoft Access, and Visual Basic.
• Created reporting and data-entry solutions that streamlined benefits data processing, enrollment administration, and business reporting functions.
• Provided instructor-led and web-based training to business partners, employers, insurance underwriters, and benefit enrollers on procedures and operation of software modules.
• Supported training and documentation for software modules covering more than fifty enrollment plans and more than 500,000 employees.
• Translated HR, insurance, benefits administration, reporting, and software workflow requirements into clear documentation, help systems, forms, reports, and instructional content.