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Delivered technical training for Commonwealth of Massachusetts Health and Human Services employees, focusing on Microsoft Office 2007, SharePoint, Microsoft Project, and Adobe Acrobat document management tools. Conducted instructor-led software training on commercial off-the-shelf applications to improve employee productivity, collaboration, electronic forms creation, PDF document workflows, and day-to-day office technology proficiency.
- Delivered instructor-led training on Microsoft Office 2007 applications, including Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, and Word.
- Conducted software training for state employees on commercial off-the-shelf applications used to support productivity, collaboration, reporting, communication, and document management.
- Trained users on Adobe Acrobat and Adobe Distiller for creating PDF documents, converting files, managing electronic forms, and supporting document distribution workflows.
- Developed employee proficiency in Microsoft Office tools used for data management, presentations, project planning, email communication, document creation, and team collaboration.
- Supported state workforce productivity by providing practical, task-focused training aligned with everyday business needs and public-sector office operations.
- Explained software features, workflows, and document handling procedures in clear instructional terms for users with varying levels of technical experience.
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