Architected and authored a comprehensive web-based help system for a SaaS application supporting electronic bankruptcy case filing across U.S. jurisdictions. Developed SCORM- and DITA-compliant help content, instructional materials, and training support for a cloud-based legal technology platform involving electronic case filing, CRM functionality, web services, due diligence workflows, financial research, and federal court document preparation.

• Architected and authored a web-based help system using RoboHelp and MadCap Flare during domestic and offshore development of a SaaS application for electronic bankruptcy case filing.
• Developed help content supporting software used to prepare and file bankruptcy petitions, schedules, and related documents across U.S. federal jurisdictions.
• Documented CRM functionality, due diligence workflows, web services, financial research processes, and attorney-facing application features used in the investigation of client financial affairs.
• Created more than 700 SCORM- and DITA-compliant help topics covering application functionality, user workflows, system processes, and procedural guidance.
• Translated complex legal technology, bankruptcy filing, SaaS application, and financial research requirements into structured online help and user assistance content.
• Delivered instructor-led training to call center personnel, supporting user readiness, application knowledge, and customer support effectiveness.
• Conducted webinars for offshore quality assurance and testing teams to support application understanding, test readiness, and distributed team coordination.
• Supported domestic and offshore development efforts by producing documentation and training materials aligned with software functionality, QA processes, and legal-sector business requirements.