Developed and updated web-based, blended, and instructor-led learning materials for Amtrak, supporting enterprise platform training and workforce readiness. Created online learning content, training modules, and instructional materials using uPerform, Articulate Storyline, Adobe Captivate, and Adobe Creative Suite tools while also delivering face-to-face instruction for business and technical users.

• Created and modified online learning content using uPerform, Articulate Storyline, Adobe Captivate, and components of the Adobe Creative Suite.
• Developed web-based and blended learning materials to support enterprise platform adoption, user readiness, and operational training needs.
• Delivered instructor-led and face-to-face training on enterprise platforms for business users, staff, and operational personnel.
• Updated existing eLearning assets, instructional content, and training modules to improve accuracy, usability, consistency, and learner engagement.
• Combined instructional design, technical communication, multimedia development, and classroom facilitation to support blended learning delivery.
• Produced training content that helped users understand system workflows, application functionality, and platform-specific procedures.