Provided IT consulting, web development, technical writing, training, and business technology support through MicroLogic, Inc. across multiple client engagements. Work included small business technology modernization, Microsoft 365 migration, website development, SEO content, proposal response support, operational documentation, end-user training, and hands-on technical support.

Engagements included long-term technology consulting for Magnum Fish Company, operational documentation for the Bethel Inn Golf Academy, web development and SEO content work for MicroLogic, Inc., and proposal response support for Aquent Studios involving SAP HR training requirements. Work combined technical writing, instructional delivery, business process improvement, front-end web development, software implementation, and hands-on user support.

Magnum Fish Company — Technical IT Consultant

• Led enterprise technology modernization, training, and support initiatives across business operations, including migration from Microsoft Windows 7 and Office 2010 to Windows 10 and Microsoft 365.
• Planned and supported deployment, user adoption, and post-implementation assistance for Microsoft 365 applications and upgraded desktop environments.
• Designed and delivered instructor-led and one-on-one training programs for Microsoft 365 applications, including Word, Excel, PowerPoint, OneNote, Outlook, and OneDrive.
• Trained accounting personnel on QuickBooks, improving efficiency, accuracy, and use of financial management tools.
• Delivered Microsoft Dynamics CRM training to sales and customer service teams, supporting effective management of customer relationships, sales activities, and reporting.
• Developed and conducted advanced Microsoft Office training focused on productivity, collaboration, data analysis, and business reporting.
• Evaluated, recommended, and implemented software and technology solutions to support business objectives and improve operational performance.
• Developed, maintained, and enhanced the company website, including content management, usability improvements, and technical administration.
• Provided ongoing technical support, troubleshooting, and user assistance across departments to maintain system reliability, software availability, and user productivity.
• Served as the primary technology resource for management and staff, providing guidance on software selection, implementation, training, and best practices.

Bethel Inn & Resort — Golf Academy Documentation

• Developed operational documentation for the Bethel Inn Golf Academy program, working closely with the Head Golf Professional to define policies, procedures, and program standards.
• Collaborated with the Head Golf Professional to develop operational guidelines supporting consistent program delivery, staff alignment, and long-term program success.
• Translated program goals, instructional expectations, and day-to-day operating needs into clear, structured documentation for staff and program leadership.
• Created documentation to support consistent program administration, instructional delivery, participant experience, and operational continuity.
• Organized policy and procedure content into a practical framework for program execution, staff coordination, and ongoing program improvement.

MicroLogic, Inc. — Web Development and SEO Content

• Developed and maintained responsive websites and SEO-focused web content, combining front-end development, PHP, content strategy, and search engine optimization.
• Developed and implemented responsive websites using HTML, CSS, JavaScript, PHP, and modern front-end frameworks to improve usability, visual presentation, and overall user experience.
• Created engaging, informative, and SEO-optimized website content designed to increase organic traffic, improve search visibility, and support business communication goals.
• Applied search engine optimization principles, including keyword-focused content development, page structure, metadata, and readability improvements to strengthen online discoverability.
• Maintained and enhanced website content, layout, navigation, and technical elements to support consistent branding, accessibility, and user engagement.
• Combined web development, content writing, and digital marketing practices to deliver practical website solutions aligned with business objectives and audience needs.

Aquent Studios — Technical Writer / Proposal Response Support

• Supported proposal development and instructional solution planning for enterprise training opportunities, with emphasis on RFP analysis, response strategy, assumptions, pricing considerations, and SAP HR training requirements.
• Interpreted Request for Proposal (RFP) requirements and provided recommendations regarding response direction, proposal assumptions, pricing models, and training delivery considerations.
• Analyzed client requirements and contributed to proposal strategy for enterprise training solutions, aligning instructional approach, scope, assumptions, and cost considerations with stated business objectives.
• Conceptualized and wrote proposal response content for Sysco Systems related to training development and delivery for an SAP HR module.
• Translated SAP HR training requirements into clear, client-ready proposal language supporting instructional design, implementation planning, and workforce readiness.
• Collaborated on proposal content that addressed training scope, delivery approach, assumptions, pricing considerations, and anticipated client outcomes.