Developed enterprise technical documentation, training materials, IT governance content, and compliance documentation for Global Eagle’s satellite broadband connectivity, aviation technology, content delivery, and data analytics operations. Supported Oracle ERP implementation, Salesforce integration, inventory and order management workflows, cybersecurity governance, GDPR compliance, and aviation industry documentation standards.

• Spearheaded development of comprehensive pre- and post-go-live documentation for Oracle Complex Maintenance Repair and Overhaul (CMRO) and Material Requirements Planning (MRP) systems, supporting successful implementation and end-user adoption.    
• Created training modules using Oracle User Productivity Kit (UPK) to support integration of Salesforce, Oracle Enterprise Resource Planning (ERP), inventory management, and order management systems.    
• Documented business processes, system workflows, implementation procedures, and user guidance for enterprise aviation technology systems used across operational and support teams.    
• Collaborated with the Chief Information Security Officer (CISO) to develop and author IT governance policies, standards, and supporting documentation aligned with corporate requirements, aviation industry expectations, and security best practices.    
• Catalogued Global Eagle’s compliance with the European Union General Data Protection Regulation (GDPR), producing documentation that demonstrated conformity with privacy, data protection, and aviation industry standards.    
• Translated complex ERP, CRM, cybersecurity, compliance, and aviation technology requirements into clear documentation for business users, technical teams, management, and regulatory stakeholders.