Developed governance, remediation, and technical standards documentation for the State of Florida Department of Management Services, Division of Telecommunications following an Office of Inspector General (OIG) audit. Produced clear, structured documentation addressing audit remediation, change management, disaster recovery, software patch management, system access controls, separation of duties, and coding standards for PHP and JavaScript.

• Documented remediation activities for automated processes, change management, disaster recovery, service utilization, software patch management, system access, and separation of duties following an Office of Inspector General (OIG) audit.
• Created structured documentation to support audit response, internal controls, governance practices, compliance tracking, and operational accountability.
• Authored comprehensive Coding Style and Standards documentation for PHP and JavaScript, aligning development practices with industry best practices, readability, maintainability, and consistency.
• Translated audit findings, remediation requirements, technical processes, and governance expectations into clear procedures for technical teams, managers, and operational stakeholders.
• Supported process improvement and risk reduction by documenting controls related to system access, role separation, patch management, disaster recovery readiness, and change management.
• Produced documentation that strengthened consistency across software development, operational support, compliance response, and technology governance activities.