Supported a major Medicaid modernization initiative for the Texas Health and Human Services Commission, contributing process documentation, business process mapping, user interface specifications, and end-user support content for a new Medicaid Management Information System (MMIS). Worked closely with DevOps and project stakeholders to document software processes, transaction flows, system roles, exception scenarios, and user interactions for reference guides and context-sensitive online help.

• Served as a key member of the process documentation team supporting modernization of the Texas Medicaid Management Information System (MMIS).
• Collaborated closely with DevOps to produce software business process documentation, mapping documents, end-user reference materials, and context-sensitive online help.
• Created detailed documentation describing interactions between user roles and system functions for Medicaid-related transactions, including success paths, failure scenarios, variations, and exceptions.
• Produced process maps using Microsoft Visio to illustrate inputs, outputs, decision points, workflow steps, and system interactions across business processes.
• Developed user interface specifications defining user actions, screen behavior, visual elements, auditory cues, and interaction requirements for application functionality.
• Translated complex Medicaid system workflows, transaction logic, and business rules into clear documentation for technical teams, business users, trainers, and support personnel.
• Supported end-user readiness by documenting process flows, UI behavior, operational procedures, and system guidance for a large-scale public-sector healthcare technology implementation.