Role Summary

Job Title Systems/Project Manager
Employer UnumProvident Corp.
Locale Portland, ME.
Start Date 01/2001
End Date 03/2004
Length 3 Years, 3 Months
Work Type W2

Managed systems projects for UnumProvident involving computer telephony integration, enterprise communications platforms, infrastructure monitoring, departmental web systems, and technology evaluation. Led planning, design, implementation, testing, training, support, change management, risk management, and User Acceptance Testing for communication systems supporting audio, video, voice, data, internet conferencing, and collaboration platforms.

  • Managed end-to-end systems projects involving Computer Telephony Integration (CTI), Plain Old Telephone Service (POTS), Voice over IP (VoIP), voice/data communications, audio conferencing, video conferencing, and internet-based collaboration platforms.
  • Led project planning, design, implementation, maintenance, training, coding, testing, baseline support, risk management, and production support activities for enterprise communication systems.
  • Directed complex hardware and software installations, equipment upgrades, software modifications, preventive maintenance, inventory management, and change management activities.
  • Managed User Acceptance Testing (UAT) to validate system performance, implementation readiness, business requirements, and alignment with project objectives.
  • Designed, developed, and implemented a web-based framework for systems analysis, infrastructure monitoring, utilization tracking, performance metrics, and operational reporting.
  • Analyzed outages and downtime, identified root causes, and prepared reports supporting issue resolution, service continuity, and reduced business disruption.
  • Developed departmental intranet and extranet sites containing multimedia content used for planning, education, collaboration, communication, and knowledge management.
  • Evaluated new and existing technologies, performed due diligence, and prepared recommendations supporting enterprise goals, operational needs, and technology modernization.
  • Coordinated cross-functional activities involving infrastructure support, telecommunications, software configuration, testing, documentation, training, and stakeholder communication.