Section Reviewer Page Date Original Comment Last Reply Author Last Reply Date Remediated Last Reply Text  
(No Section Found) Klinger, Stephanie 1 5/22/2025 13:29 Required: IV&V noted two Appendix G documents, each with different titles. According to the FX-UOCI-PD-14b-Operations-and-Maintenance-Manual-001, Appendix G is referenced with a G-1 or G2 twice in the document but there is a single reference to Appendix G. Please make the necessary corrections to either the document titles or how this is described in the O&M manual. This comment was added to FX-UOCI-PD-14b-Appendix-G-FX Service Desk-Quick Reference Manual-001 as well. Michelle Newbold 6/6/2025 11:18 1 6/6 Discussed with IV&V.
Section Section 2 MY-SERVICE – DESK-ACCESS-NAVIGATION Jenks, Amy M 7 5/27/2025 22:11 Required: The steps should be numbered, which is consistent with other user manuals. Michelle Newbold 6/9/2025 15:06 1 6/9 Remediated per Amy.  
Section Section 2 MY-SERVICE – DESK-ACCESS-NAVIGATION Jenks, Amy M 9 5/27/2025 22:16 Required: These should be letters to align with the related Exhibit. Michelle Newbold 6/9/2025 15:06 1 6/9 Remediated per Amy.
Section Section 3 MY-SERVICE-DESK – SEARCH-INFO-HUB Jenks, Amy M 11 5/27/2025 22:19 Required: These should be numbered and align with the related Exhibit. Michelle Newbold 6/9/2025 15:07 1 6/9 Remediated per Amy. 
Section Section 4 MY-SERVICE – DESK-CREATE-TICKET Jenks, Amy M 14 5/27/2025 22:26 Deliverable Reviewers self-classify their comments (Add type, listed below, as first word in comment, in both comment tracker and Word documents):
Critical: The resolution of these comments, including clarifications, is essential and must be completed to approve deliverable. Discussion with the vendor is likely required to resolve. Required: (Documentation/corrections/formats) The resolution of these comments, including clarifications, is important and necessary to approve the deliverable. Conditional approval to move forward - project tasks dependent upon the approval on this artifact can commence. This artifact will be eligible for payment upon final approval. Suggestion: The resolution of these comments is not necessary for the approval of the deliverable.
Clarification: The resolution of this comment is dependent on discussion between Deliverable Reviewer and vendor. Vendor to reach out to the Deliverable Reviewer to discuss further PRIOR to remediation and resubmission. Vendor to update comment(s) with discussion notes.		 Caleb Mims 6/9/2025 15:12 0 N/A
Section Section 4 MY-SERVICE – DESK-CREATE-TICKET Jenks, Amy M 16 5/27/2025 22:27 Required: These bulleted items should be numbered to align with the related Exhibit. In addition, there should be more Exhibits that capture each of the steps where a different screen is displayed, such as selecting the file and clicking Open. Stephen Mitchell 6/13/2025 14:27 1 Remediated per Caleb
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 18 5/27/2025 22:40 Required: Please use consistent formatting. In all other manuals, the column name is bolded. In addition, the steps should be numbered and align with the related Exhibit. Caleb Mims 6/9/2025 15:15 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 19 5/27/2025 22:43 Required: This should be numbered and align with the related Exhibit. Caleb Mims 6/9/2025 15:15 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 20 5/27/2025 22:44 Required: These steps should be numbered and align with the related Exhibit. In addition, the tab name should be bolded. Caleb Mims 6/9/2025 15:16 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 21 5/27/2025 22:46 Required: These items need to be lettered and then modify Exhibit to align. Across other manuals, if they are steps, they are numbers, and if describing fields on a screen, lettered. Caleb Mims 6/9/2025 15:17 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 22 5/27/2025 22:48 Required: These items need to be lettered and then modify Exhibit to align. Across other manuals, if they are steps, they are numbers, and if describing fields on a screen, lettered. Caleb Mims 6/9/2025 15:17 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 23 5/27/2025 22:49 Required: These steps should be numbered to align with the related Exhibit. Caleb Mims 6/9/2025 15:18 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 24 5/27/2025 22:50 Required: This should be numbered. Caleb Mims 6/9/2025 15:18 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 24 5/27/2025 22:50 Required: This should be numbered. Caleb Mims 6/9/2025 15:18 1 Remediated with Amy  - 6/9
Section Section 5 MY-SERVICE – DESK-VIEW-TICKETS-PHONE-CALLS Jenks, Amy M 24 5/27/2025 22:51 Required: This should be numbered. Caleb Mims 6/9/2025 15:19 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 26 5/27/2025 22:52 Required: This should be numbered and Ticket Title column name bolded. Caleb Mims 6/9/2025 15:19 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 27 5/27/2025 22:53 Required: This should be numbered and Save & Close button bolded. Caleb Mims 6/9/2025 15:19 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 28 5/27/2025 22:57 Required: This should be numbered and Ticket Title bolded. Caleb Mims 6/9/2025 15:20 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 28 5/27/2025 22:58 Required: This should be numbered. Caleb Mims 6/9/2025 15:20 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 29 5/27/2025 22:58 Required: This should be numbered. Caleb Mims 6/9/2025 15:21 1 Remediated with Amy  - 6/9
Section Section 6 MY-SERVICE-DESK – SEND-NOTES-ATTACHMENTS Jenks, Amy M 29 5/27/2025 22:58 Required: This should be numbered. Caleb Mims 6/9/2025 15:21 1 Remediated with Amy  - 6/9
Section Section 7 MY-SERVICE-DESK – RESOLVE-TICKET Jenks, Amy M 31 5/27/2025 22:59 Required: This should be numbered. Caleb Mims 6/9/2025 15:21 1 Remediated with Amy  - 6/9
Section Section 7 MY-SERVICE-DESK – RESOLVE-TICKET Jenks, Amy M 31 5/27/2025 22:59 Required: This should be numbered. Caleb Mims 6/9/2025 15:21 1 Remediated with Amy  - 6/9
Section Section 8 MY-SERVICE-DESK – CHANGE-TICKET-TYPE Jenks, Amy M 33 5/27/2025 22:59 Required: This should be numbered, My Tickets italicized and Ticket Title bolded. Caleb Mims 6/9/2025 15:22 1 Remediated with Amy  - 6/9
Section Section 8 MY-SERVICE-DESK – CHANGE-TICKET-TYPE Jenks, Amy M 33 5/27/2025 23:00 Required: This should be numbered. Caleb Mims 6/9/2025 15:22 1 Remediated with Amy  - 6/9
Section Section 8 MY-SERVICE-DESK – CHANGE-TICKET-TYPE Jenks, Amy M 34 5/27/2025 23:01 Required: This should be numbered. Caleb Mims 6/9/2025 15:22 1 Remediated with Amy  - 6/9
Count 26
Remediated 25 0.961538462
Not Remediated 1 0.038461538