| Section |
Reviewer |
Page |
Date |
Original Comment |
Last Reply Author |
Last Reply Date |
Remediated |
Last Reply Text |
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| Section Section 3 SINGLE CORE
ARCHITECTURE |
French, Shaun |
11 |
5/27/2025 0:28 |
Required: This is literally a copy and paste
from https://help.mypurecloud.com/articles/single-core-architecture/ Why is this in a runbook delivered to your
client? |
Michelle Newbold |
6/16/2025 14:47 |
1 |
6/16 Sam to update S3 title. |
|
| Section Section 3 SINGLE CORE
ARCHITECTURE |
French, Shaun |
13 |
5/27/2025 0:31 |
Required: Is this the agency’s
responsibility?
How is the UOC vendor using auditing and scripting to create a
powerful mechanism to safeguard the platform?
Detail out what is being done. |
Michelle Newbold |
6/16/2025 14:48 |
1 |
6/16 Remediated with Shaun. |
|
| Section Section 3 SINGLE CORE
ARCHITECTURE |
French, Shaun |
13 |
5/27/2025 0:33 |
Required: A manual backup is not an acceptable
strategy. |
Michelle Newbold |
6/16/2025 14:52 |
1 |
6/16 Review with Liz C. about Auto
back up strategy. |
|
| Section Section 3 SINGLE CORE
ARCHITECTURE |
French, Shaun |
14 |
5/27/2025 0:36 |
Required: This sounds more like marketing
speak. Please describe the ways in
which UOC is leveraging using scripts to carry out configuration actions in
the platform. Please describe the
automation., simplified management dashboards, the “simple GUIs’ created, and
how release approval for gensys cloud new features is being managed. |
Michelle Newbold |
6/16/2025 14:55 |
1 |
6/16 Review with Liz C. about Auto
back up strategy. |
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| Section Section 3 SINGLE CORE
ARCHITECTURE |
French, Shaun |
15 |
5/27/2025 0:38 |
Deliverable Reviewers self-classify their comments
(Add type, listed below, as first word in comment, in both comment tracker
and Word documents):
Critical: The resolution of these comments, including clarifications, is
essential and must be completed to approve deliverable. Discussion with the
vendor is likely required to resolve. Required:
(Documentation/corrections/formats) The resolution of these comments,
including clarifications, is important and necessary to approve the
deliverable. Conditional approval to move forward - project tasks dependent
upon the approval on this artifact can commence. This artifact will be
eligible for payment upon final approval. Suggestion: The resolution of these
comments is not necessary for the approval of the deliverable.
Clarification: The resolution of this comment is dependent on discussion
between Deliverable Reviewer and vendor. Vendor to reach out to the
Deliverable Reviewer to discuss further PRIOR to remediation and
resubmission. Vendor to update comment(s) with discussion notes. |
Michelle Newbold |
6/16/2025 15:01 |
1 |
N/A |
|
| Section Section 5 OPERATIONAL PROCEDURES |
Bandari, Naveen |
20 |
5/23/2025 15:27 |
Please include language on incident management
,infrastructure and cloud management. Are there any automation of routine
tasks ? |
Michelle Newbold |
6/9/2025 10:23 |
1 |
6/9 Remediated with Naveen. |
|
| Section Section 5 OPERATIONAL PROCEDURES |
French, Shaun |
20 |
5/27/2025 0:39 |
Required: Where? That info belongs
here. |
Michelle Newbold |
6/16/2025 15:03 |
1 |
6/16 Remediated with Shaun. |
|
| Section Section 5 OPERATIONAL PROCEDURES |
French, Shaun |
23 |
5/27/2025 0:39 |
Required: Monthly? Is this the
manual monthly backup? So our RPO is 1 month here? This isn’t acceptable. |
Michelle Newbold |
6/16/2025 15:04 |
1 |
6/16 Review with Liz C. about Auto
back up strategy. |
|
| Section Section 5 OPERATIONAL PROCEDURES |
French, Shaun |
23 |
5/27/2025 0:41 |
Required: There is no “link below”.
The section in 4.1 is business monitoring,
queue status, etc. This is an O&M
runbook, so I’d expect to see details on how you monitor system status,,
system performance, backup status, and your escalation, logging, and
reporting strategies. |
Michelle Newbold |
6/16/2025 15:04 |
1 |
6/16 Remediated with Shaun. |
|
| Section Section 6 ROUTINE MAINTENANCE |
French, Shaun |
24 |
5/27/2025 0:42 |
Required: How does the UOC vendor collect this
data and share it with the agency?
What are the procedures around notifying of downtime? |
Michelle Newbold |
6/16/2025 15:13 |
1 |
6/16 Sam to put info in that we
will coordinate with Agency (Mike Massey) regarding release
notifications. |
| Section Section 7 RELEASE MANAGEMENT |
Bandari, Naveen |
25 |
5/23/2025 15:31 |
Please include feature deprecations , language
including announcements, including removal dates and release notes etc. |
Michelle Newbold |
6/9/2025 10:24 |
1 |
6/9 Remediated with Naveen. |
|
| Section Section 7 RELEASE MANAGEMENT |
French, Shaun |
25 |
5/27/2025 0:43 |
Required: What are your procedures to perform
and share the results of this thorough testing? |
Michelle Newbold |
6/16/2025 15:15 |
0 |
6/16 Sam to add info about test
result notifications from both AHS and the Agency. |
|
| Section Section 7 RELEASE MANAGEMENT |
French, Shaun |
26 |
5/27/2025 0:44 |
Required: More copy and paste.
This entire document needs to be rewritten
for your audience and how the UOC vendor manages and provides these services. |
Michelle Newbold |
6/16/2025 15:21 |
1 |
6/16 Gus/William Breto: find out where this type of bigger issue
for future project coordination is documented. |
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| Count |
13 |
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| Remediated |
12 |
92.31% |
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| Not Remediated |
1 |
7.69% |
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