| Section |
Reviewer |
Page |
Date |
Original Comment |
Last Reply Author |
Last Reply Date |
Remediated |
Last Reply Text |
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| (No Section Found) |
Dyer, Alicia |
1 |
5/23/2025 10:46 |
Required: Need to update to FX Module/Application
name and all associated KBS articles too |
Alisha Linton |
6/6/2025 14:35 |
1 |
Added clarity to identify the module
application |
|
| Section Section 2 GENESYS ENVIRONMENT
SETUP |
Jenks, Amy M |
12 |
5/23/2025 16:20 |
Clarification: What functions are available on
the Link and Import tabs? This detail and steps should be included if
available to admin. I see where Bulk Import navigates the user to this same
screen, defaulting to the Import tab. If that is the same function here, a
note would be good to just indicate that the import function/tab is utilized
when adding multiple people and reference that section. I didn’t see anything
for the Link tab. |
Sam Lalumandier |
6/13/2025 14:18 |
1 |
Section added (2.1.3) Image added
along with Note but formatting assistance is required |
| Section Section 2 GENESYS ENVIRONMENT
SETUP |
Jenks, Amy M |
15 |
5/23/2025 16:27 |
Clarification: At what point does the Start
Import button become enabled? And what happens if they select back? These
details should be included, at least at a note. |
Michelle Newbold |
6/13/2025 12:15 |
1 |
6/13 Remediated with Amy. |
|
| Section Section 2 GENESYS ENVIRONMENT
SETUP |
Jenks, Amy M |
21 |
5/23/2025 16:58 |
Clarification: This step references 2-14, but
the box is around +Create Queue, which is Step 4. Include a separate
screenshot for this step. Also, why does Queues show twice? Is it that the
black font is showing which tab is selected? |
Michelle Newbold |
6/13/2025 12:22 |
1 |
Should say “Select Queues” # needs
to be updated. Mayke sure Exhibit
aligns..2-15 |
|
| Section Section 3 CALL ROUTING |
Jenks, Amy M |
26 |
5/23/2025 17:19 |
Deliverable Reviewers self-classify their comments
(Add type, listed below, as first word in comment, in both comment tracker
and Word documents):
Critical: The resolution of these comments, including clarifications, is
essential and must be completed to approve deliverable. Discussion with the
vendor is likely required to resolve. Required:
(Documentation/corrections/formats) The resolution of these comments,
including clarifications, is important and necessary to approve the
deliverable. Conditional approval to move forward - project tasks dependent
upon the approval on this artifact can commence. This artifact will be
eligible for payment upon final approval. Suggestion: The resolution of these
comments is not necessary for the approval of the deliverable.
Clarification: The resolution of this comment is dependent on discussion
between Deliverable Reviewer and vendor. Vendor to reach out to the
Deliverable Reviewer to discuss further PRIOR to remediation and
resubmission. Vendor to update comment(s) with discussion notes. |
Sam Lalumandier |
6/13/2025 14:34 |
1 |
N/A |
|
| Section Section 4 ARCHITECT FLOWS |
Jenks, Amy M |
30 |
5/23/2025 17:22 |
Required: Please include at least a screenshot
of what an Architect Flow looks like, and details regarding what is captured
on the screen. |
Sam Lalumandier |
6/16/2025 9:55 |
1 |
Remediated |
|
| Section Section 4 ARCHITECT FLOWS |
Jenks, Amy M |
32 |
5/23/2025 17:24 |
Required: Include a red box in the related
Exhibit for Step 3 and 4, just like is done throughout the document. |
Sam Lalumandier |
6/13/2025 14:40 |
1 |
Updated new image think I deleted
old image but please look |
|
| Section Section 4 ARCHITECT FLOWS |
Jenks, Amy M |
32 |
5/23/2025 17:25 |
Required: Just like the previous section, include
a screenshot of what the screen looks like when they select the data table to
view, and include details regarding what is captured. |
Sam Lalumandier |
5/28/2025 13:36 |
1 |
Remediated |
|
| Section Section 4 ARCHITECT FLOWS |
Sam Lalumandier |
34 |
6/13/2025 14:57 |
Please help this needs to be set to
a and indented |
|
1 |
Unpremeditated |
|
| Section Section 5 QUALITY MANAGEMENT |
Jenks, Amy M |
37 |
5/23/2025 17:36 |
Required: Please include a screenshots of each
of the tabs. Also, while it says it is view only, this screenshots looks as
though the fields are actually enabled. Please confirm if this is what it
looks like in view only mode. I am used to seeing fields grayed out and
disabled if view only. |
Sam Lalumandier |
6/13/2025 15:14 |
1 |
Added notes for each but Exhibit headers and such
need to be added |
|
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
44 |
5/23/2025 17:38 |
Required: Please include a screenshot of what
the screen looks like before they actually click the filter icon. It goes
straight from before they select a view, to the filter screen. |
Sam Lalumandier |
6/13/2025 15:19 |
1 |
Added new image with box around
filter think I deleted old image but not sure - please assist |
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
44 |
5/23/2025 17:40 |
Clarification: What is on the Journey tab,
related to filtering? |
Michelle Newbold |
6/13/2025 12:46 |
1 |
6/13 Remediated with Amy. |
|
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
49 |
5/23/2025 17:46 |
Required: Include a note for this step explaining
what each widget type is/how it functions. |
Michelle Newbold |
6/13/2025 12:47 |
1 |
6/13 Remediated with Amy. |
|
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
54 |
5/23/2025 17:54 |
Required: Include Exhibits for when the user
clicks the + icon or filter icon. In addition, what do all the other icons
do? What is captured on all the other tabs? These are details that should be
included in a user manual. |
Michelle Newbold |
6/13/2025 12:51 |
1 |
6/13 Remediated with Amy. |
|
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
54 |
5/23/2025 17:54 |
Required: Include Exhibits for when the user
clicks the + icon or filter icon. In addition, what do all the other icons
do? What is captured on all the other tabs? These are details that should be
included in a user manual. |
Michelle Newbold |
6/13/2025 12:53 |
0 |
6/13 Duplicate comment. |
|
| Section Section 6 Introduction to Genesys
Views |
Jenks, Amy M |
56 |
5/23/2025 17:54 |
Required: Include Exhibits for when the user
clicks the + icon or filter icon. In addition, what do all the other icons
do? What is captured on all the other tabs? These are details that should be
included in a user manual. |
Michelle Newbold |
6/13/2025 12:54 |
0 |
6/13 Duplicate comment. |
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| Count |
16 |
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| Remediated |
14 |
87.50% |
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| Not Remediated |
2 |
12.50% |
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