I have the ability to communicate effectively, verbally and in writing, to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel.

In working with customers, vendors and others, I am skilled in:

1. Patience

2. Attentiveness

3. Clear Communication Skills

4. Knowledge of the Product

5. Ability to Use "Positive Language"

6. Ability to "Read" Customers

7. Present a Calming Presence

8. Have a Goal Oriented Focus

9. Ability to Handle Surprises

10. Tenacity