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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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SAP Customer Experience
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SAP Customer Experience is SAP's customer-facing CRM and CX portfolio for sales, service, commerce, customer data, and engagement workflows. It represents the current SAP customer-experience direction while preserving the historical value of SAP CRM experience. SAP Customer Experience belongs under CRM & Customer Engagement Platforms because it supports customer relationship management, customer service, commerce, and enterprise customer experience processes. It also remains appropriate under SAP and Enterprise Applications & ERP Systems. Additional Resources:
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Canva
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Canva is a collaborative visual-communication platform for presentations, training assets, social graphics, handouts, and lightweight creative production.
It fits Skill 4 because it helps teams produce polished visual learning materials, templates, diagrams, and media assets quickly.
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Canva
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Canva is a collaborative visual-communication platform for presentations, training assets, social graphics, handouts, and lightweight creative production.
It fits Skill 4 because it helps teams produce polished visual learning materials, templates, diagrams, and media assets quickly.
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Oracle Cloud Infrastructure (OCI)
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Oracle Cloud Infrastructure (OCI) is Oracle's cloud infrastructure platform for compute, storage, networking, databases, security, application hosting, and enterprise workloads. It is commonly used for Oracle-centered enterprise environments as well as general infrastructure, platform, and cloud operations needs. OCI belongs under Cloud Computing & Virtualization because it represents cloud infrastructure services and enterprise cloud operations rather than an individual SaaS application. Additional Resources:
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Adobe FrameMaker
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Adobe FrameMaker is a structured authoring and long-form publishing tool used for complex technical documentation, reuse-oriented content, and print/PDF publishing. It belongs prominently in Adobe and technical writing because it represents enterprise-scale authoring rather than general word processing.
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TypeScript
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TypeScript is a strongly typed programming language that builds on JavaScript for large-scale web and application development. It supports type safety, maintainable codebases, front-end and back-end JavaScript ecosystem workflows, and modern development tooling. Additional Resources:
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Bitbucket
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Bitbucket is Atlassian's Git repository management platform for branch and revision management, pull requests, code review, and repository workflows that integrate closely with Jira work items. Additional Resources:
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QEMM
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Quarterdeck Expanded Memory Manager (QEMM) was a memory manager produced by Quarterdeck Office Systems in the late 1980s through late 1990s. It was the most popular memory manager for the MS-DOS and other DOS operating systems.
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Review 360
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Review 360 is Articulate 360's cloud-based stakeholder review tool for collecting SME feedback, managing comments, and supporting eLearning QA and approval cycles. It belongs in the Articulate ecosystem and collaboration review workflows because it centralizes course feedback for Storyline 360, Rise 360, and related Articulate outputs. Additional Resources:
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Content Library 360
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Content Library 360 is Articulate 360's integrated library of professionally designed templates, characters, stock images, icons, videos, and course assets. It supports rapid eLearning development by giving Storyline 360 and Rise 360 authors reusable visual and instructional assets inside the Articulate workflow. Additional Resources:
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TechSmith Fuse
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TechSmith Fuse is TechSmith's mobile capture app for sending photos and videos from iOS or Android devices into Camtasia and Snagit. It supports rapid collection of field media, mobile screenshots, camera footage, and supporting assets for instructional, documentation, and training-media workflows.
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Inquisiq
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Inquisiq is a learning management system for building, delivering, administering, and tracking online and blended training programs. It supports course management, learner administration, reporting, and standards-based content delivery. Inquisiq belongs under Learning Management Systems because it is an LMS platform. The prior database spelling, Inquisic, was normalized to the current product spelling while preserving the existing record and relationships. Additional Resources:
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TOra
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TOra is an open-source SQL IDE and database administration tool historically focused on Oracle, with support for SQL worksheets, schema browsing, PL/SQL debugging, and database developer/DBA workflows.
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S1000D
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S1000D is an international specification for technical publications using a Common Source Database (CSDB).
It affects structured technical content through data modules, reuse, metadata, applicability, publication modules, controlled source content, and aerospace/defense maintenance information.
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DITA - Darwin Information Typing Architecture
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DITA is an XML-based architecture for topic-based, structured authoring, content reuse, and technical-information delivery.
- Relevant to technical writing because it supports reusable topics, maps, conditional publishing, controlled information typing, and consistent enterprise documentation.
- It belongs here as a core structured-authoring capability and also under governance / standards.
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MS OneNote
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Microsoft OneNote is Microsoft's digital note-taking application for organizing notes, meeting content, research, screenshots, task information, and shared knowledge capture. Additional Resources:
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MadCap Flare
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MadCap Flare is a technical documentation and help-authoring platform used to create, manage, review, translate, and publish professional content.
- Relevant to technical writing for online help, knowledge bases, product documentation, single-sourcing, review workflows, and multi-channel publishing.
- It also fits knowledge-management contexts where governed documentation is reused across channels.
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Adobe Photoshop
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Adobe Photoshop is Adobe's raster image-editing and compositing application for retouching, layout assets, image correction, and professional visual production. In this taxonomy it supports graphic design, learning media, documentation visuals, and branded content development.
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PHP
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PHP is a server-side scripting and programming language used for dynamic websites, web applications, CMS platforms, forms, and database-backed application logic. It remains in Skill 28 because it is a genuine programming language as well as a Web Development technology. Additional Resources:
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Google Meet
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Google Meet is Google Workspace's video meeting and conferencing service for secure business meetings, presentations, remote demonstrations, and live collaboration.
It supports virtual instructor-led training when trainers need browser-based sessions, screen sharing, recordings, attendance-oriented controls, polls, Q&A, captions, and integration with Google Workspace.
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Microsoft Expression Web
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Microsoft Expression Web is a discontinued Microsoft web design and editing application formerly used for standards-based website editing. It is preserved as historical web-development experience rather than a current recruiter-facing web platform. Additional Resources:
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Azure DevOps / Team Foundation Server (TFS)
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Azure DevOps / Team Foundation Server (TFS) represents Microsoft's Azure DevOps Services and historical Team Foundation Server lineage for repositories, work items, boards, backlogs, pull requests, revision tracking, traceability, builds, releases, and integrated ALM workflows. Additional Resources:
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Rise 360
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Rise 360 is Articulate's responsive web-based authoring tool for rapid course development using structured blocks, lessons, interactions, and assessments. It supports modern training delivery with fast review, sharing, and LMS publishing workflows. Additional Resources:
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MySQL
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MySQL is an open-source relational database management system widely used for web applications, enterprise applications, structured data storage, SQL querying, replication, and operational data management.
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AI Agents / Agentic AI
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AI Agents, or Agentic AI systems, use models, tools, context, memory, and workflow instructions to plan and execute multi-step tasks with human oversight.
In enterprise environments, AI agents can support software maintenance, research, document production, ticket triage, workflow automation, and governed business processes when permissions and validation are handled carefully.
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Apache Subversion (SVN)
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Apache Subversion (SVN) is an open-source centralized version control system used to manage repositories, revisions, branches, tags, and controlled changes to source code, documentation, and other project files.
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Moodle
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Moodle (acronym for ModularObject-OrientedDynamicLearningEnvironment) is a free software e-learning platform, also known as a LearningManagementSystem, or VirtualLearningEnvironment (VLE).
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Whimsical
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Whimsical is a collaborative visual workspace for flowcharts, mind maps, wireframes, diagrams, and lightweight planning boards. It helps teams communicate processes, product ideas, and workflow concepts through fast visual artifacts. Whimsical belongs under Process, Workflow & Diagramming Tools because it supports flowcharting, mind mapping, wireframing, and visual process communication. It also fits Productivity & Collaboration Tools where teams use shared visual workspaces to plan and align work. Additional Resources:
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UNIX
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UNIX represents the UNIX operating-system family and related enterprise server environments. It is useful as a broad historical and professional OS-family marker distinct from Linux distributions. Additional Resources:
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Zendesk Guide
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Zendesk Guide is Zendesk's help-center and self-service knowledge product for authoring, organizing, publishing, and maintaining support articles.
It is a useful KM/help-center platform because it turns support knowledge into searchable customer and agent-facing content with permissions, workflows, AI, and ticket-deflection use cases.
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Salesforce
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Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. Though best known for itscustomer relationship management (CRM) product, Salesforce has also expanded into the "social enterprise arena" through acquisitions. It is currently ranked the most innovative company in America by Forbes magazine, as well as number 7 in Fortune magazine's 100 Best Companies to Work For in 2014
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MS OneNote
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Microsoft OneNote is Microsoft's digital note-taking application for organizing notes, meeting content, research, screenshots, task information, and shared knowledge capture. Additional Resources:
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Genetec Synergis
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Genetec Synergis is Genetec's IP-based enterprise access control system for managing doors, credentials, controllers, access events, and physical-security workflows. It supports centralized access-control administration and integration with the broader Genetec Security Center platform. Genetec Synergis belongs under Enterprise Applications & ERP Systems as an enterprise operational system for physical access control. It also fits Security, Compliance & Access-Control Documentation because it supports credential/access management, door monitoring, and access-control governance workflows. Additional Resources:
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MS Word
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Microsoft Word is Microsoft's word-processing application for business documents, templates, styles, review workflows, forms, reports, and professional content production within Microsoft 365. Additional Resources:
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