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PHP
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PHP is a server-side scripting and programming language used for dynamic websites, web applications, CMS platforms, forms, and database-backed application logic. It remains in Skill 28 because it is a genuine programming language as well as a Web Development technology. Additional Resources:
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diagrams.net (draw.io)
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diagrams.net (draw.io) is a browser and desktop diagramming tool for flowcharts, process diagrams, UML-style diagrams, network diagrams, entity-relationship diagrams, and other technical visuals. It is especially useful for documentation workflows because diagrams can be created quickly, exported, and stored with project or documentation assets. diagrams.net belongs under Process, Workflow & Diagramming Tools because it directly supports workflow visualization and technical diagramming. It also fits Technical Writing & Authoring Tools when diagrams are part of documentation deliverables. Additional Resources:
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Google Docs
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Google Docs is a collaborative web-based document editor used for drafting, reviewing, commenting, and co-authoring documentation.
- Relevant to technical writing as a collaborative drafting and review tool, especially for early-stage content, SME review, and shared documentation workflows.
- It is supporting rather than core, with broader homes under Collaboration, Cloud, and Productivity.
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ServiceNow Knowledge
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ServiceNow Knowledge is the Knowledge Management application in the ServiceNow platform for publishing articles that support self-help, troubleshooting, task resolution, and service operations.
It is relevant to enterprise KM because it connects knowledge bases, article lifecycles, roles, feedback, and service workflows inside a broader ITSM and enterprise service-management environment.
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Affinity
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Affinity is Canva's professional creative application for illustration, image editing, and page layout workflows.
It supports Skill 4 as a modern tool for creating graphic assets, visual layouts, export-ready media, and supporting content for documentation and training.
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MS Project
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Microsoft Project is Microsoft's project planning and scheduling application for tasks, dependencies, timelines, resources, milestones, and project status communication. Additional Resources:
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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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Affinity
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Affinity is Canva's professional creative application for illustration, image editing, and page layout workflows.
It supports Skill 4 as a modern tool for creating graphic assets, visual layouts, export-ready media, and supporting content for documentation and training.
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MS PowerPoint
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Microsoft PowerPoint is Microsoft's presentation application for slide decks, visual communication, training materials, stakeholder briefings, and structured business presentations. Additional Resources:
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Oracle Customer Experience (CX)
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Oracle Customer Experience (CX) is Oracle's suite of customer-experience applications for sales, service, marketing, commerce, and customer data. It supports connected customer interactions across channels and gives organizations tools for managing customer relationships and service workflows. Oracle Customer Experience belongs under CRM & Customer Engagement Platforms because it is a CRM/CX suite for customer-facing business processes. It also fits Enterprise Applications & ERP Systems as a major enterprise front-office platform. Additional Resources:
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Rise 360
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Rise 360 is Articulate's responsive web-based authoring tool for rapid course development using structured blocks, lessons, interactions, and assessments. It supports modern training delivery with fast review, sharing, and LMS publishing workflows. Additional Resources:
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Google Cloud Platform (GCP)
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Google Cloud Platform (GCP) represents Google Cloud's infrastructure and platform services for compute, storage, networking, databases, data analytics, AI, security, and application hosting. The current official brand is Google Cloud, while GCP remains a common recruiter-facing phrase for Google's cloud platform capabilities. GCP belongs under Cloud Computing & Virtualization because it demonstrates cloud infrastructure, cloud services, and platform knowledge rather than use of a cloud-hosted productivity application. Additional Resources:
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Microsoft Visual Studio
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Microsoft Visual Studio is Microsoft's professional IDE for application and web development, debugging, project management, source control integration, testing, and deployment workflows. Additional Resources:
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Rise 360
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Rise 360 is Articulate's responsive web-based authoring tool for rapid course development using structured blocks, lessons, interactions, and assessments. It supports modern training delivery with fast review, sharing, and LMS publishing workflows. Additional Resources:
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GitLab
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GitLab is a Git repository and software delivery platform used for repository hosting, branches, merge requests, issues, code review, work tracking, and integrated software-development workflows. Additional Resources:
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Ubuntu Server
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Ubuntu Server is Canonical's Linux server distribution for enterprise, cloud, virtualized, and bare-metal workloads. It supports package-based administration, server services, security maintenance, and scalable infrastructure deployment. Additional Resources:
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Okta
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Okta is an enterprise identity and access management platform for workforce identity, single sign-on, adaptive multifactor authentication, lifecycle management, identity governance, federation, and access controls across cloud and on-premises applications. Additional Resources:
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TechSmith Audiate
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TechSmith Audiate is a text-based audio and video editing companion for Camtasia workflows. It supports transcription-driven editing, narration cleanup, filler-word removal, AI voice/script features where appropriate, and spoken-word production for instructional videos and training media. Additional Resources:
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Absorb LMS
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Absorb LMS is a cloud-based learning management system for enterprise training, compliance learning, onboarding, upskilling, and external learning programs. It supports course delivery, learner portals, administration, reporting, and integrations with business systems. Absorb LMS belongs under Learning Management Systems because it is a true LMS platform. The prior database name, Absorb, was normalized to Absorb LMS for recruiter clarity. Additional Resources:
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dbForge Studio
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dbForge Studio is Devart's database IDE and administration tool family for SQL development, schema comparison, database design, query work, data management, and vendor-specific database development workflows.
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MS Outlook
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Microsoft Outlook is Microsoft's email, calendar, contacts, and task-management application for professional communication, scheduling, coordination, and Microsoft 365 collaboration. Additional Resources:
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Webex
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Webex is Cisco's collaboration suite for meetings, webinars, calling, events, and hybrid work experiences.
It belongs in technical training because Webex Meetings, Webex Webinars, and Webex Training support live demonstrations, interactive virtual classrooms, audience engagement, recordings, and scalable session delivery.
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SAP Customer Experience
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SAP Customer Experience is SAP's customer-facing CRM and CX portfolio for sales, service, commerce, customer data, and engagement workflows. It represents the current SAP customer-experience direction while preserving the historical value of SAP CRM experience. SAP Customer Experience belongs under CRM & Customer Engagement Platforms because it supports customer relationship management, customer service, commerce, and enterprise customer experience processes. It also remains appropriate under SAP and Enterprise Applications & ERP Systems. Additional Resources:
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Adobe InCopy
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Adobe InCopy is Adobe's editorial workflow application for writers and editors collaborating with InDesign layouts. It supports copyfitting, review, publishing governance, and editorial production workflows where written content and design production must stay coordinated.
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Jira
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Jira is Atlassian's work tracking platform used for issues, work items, bugs, tasks, backlogs, agile boards, change traceability, and project/release coordination. Additional Resources:
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PostgreSQL
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PostgreSQL is an open-source object-relational database system used for SQL-based application data, transactional workloads, extensible data types, indexing, stored logic, and enterprise web or application back ends. Additional Resources:
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Storyline 360
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Storyline 360 is Articulate's desktop authoring tool for interactive courseware, branching scenarios, assessments, software simulations, and custom eLearning interactions. It supports publishing for LMS/LRS delivery, including SCORM and xAPI-oriented workflows.
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Retrieval-Augmented Generation (RAG)
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Retrieval-Augmented Generation (RAG) combines information retrieval with large language models (LLMs) so responses can be grounded in external documents, knowledge bases, databases, or enterprise content.
RAG is useful for technical documentation, support knowledge, policy search, research synthesis, and internal knowledge-management workflows because it can make AI output more traceable to source material.
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Visual Basic
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Visual Basic is Microsoft's programming language for Windows, .NET, forms, automation, and business application development. Additional Resources:
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Linux
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Linux is an open-source operating-system family used across servers, cloud platforms, embedded systems, development environments, and enterprise infrastructure. This record captures general Linux OS-family experience beyond a specific distribution. Additional Resources:
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Mermaid
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Mermaid is a text-based diagramming syntax used to define flowcharts, sequence diagrams, class diagrams, entity relationships, and technical diagrams as source-controlled plain text. Additional Resources:
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Salesforce Knowledge
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Salesforce Knowledge is Salesforce's knowledge-base capability for creating, categorizing, publishing, and surfacing articles across service, support, and self-service experiences.
It belongs in this master because it connects customer-support knowledge, article governance, analytics, and CRM workflows for agents, customers, and AI-assisted service experiences.
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MS Outlook
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Microsoft Outlook is Microsoft's email, calendar, contacts, and task-management application for professional communication, scheduling, coordination, and Microsoft 365 collaboration. Additional Resources:
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MS Visual Web Developer
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Microsoft Visual Web Developer was a Microsoft Express-era web development IDE for ASP.NET and related web projects. It is preserved as historical Microsoft web-development tooling rather than a current Web Development detail. Additional Resources:
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Genetec Security Center
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Genetec Security Center is Genetec's unified physical security platform for security operations, access control, video surveillance, automatic license plate recognition, communications, monitoring, and integrated operational workflows. It helps organizations manage multiple physical-security functions from a single enterprise security environment.
Genetec Security Center belongs under Enterprise Applications & ERP Systems as an enterprise operational application for physical-security management. It also fits Security, Compliance & Access-Control Documentation because it directly supports access-control administration, monitoring, and security operations.
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