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ISO 9241 - Ergonomics of Human-System Interaction
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ISO 9241 is a broad ergonomics and human-system interaction standards family covering usability, interaction principles, accessibility-related usability concerns, and human-centred design concepts. A separate ISO 9241-210 record was not created because the broader ISO 9241 record can represent the portfolio-relevant usability and human-centred design governance concepts without standards bloat. Additional Resources:
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Articulate Presenter
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Articulate Presenter is the presentation-to-eLearning authoring component of the classic Articulate Studio family. The clearer name distinguishes it from Adobe Presenter and preserves its legacy value for PowerPoint-based training content, narration, and LMS publishing workflows.
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Docebo Shape
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Docebo Shape is Docebo's AI-assisted learning content creation product for generating eLearning materials and course content. It integrates with Docebo and can produce learning content for LMS workflows, including Tin Can/xAPI-style content packages.
Docebo Shape belongs under Learning Management Systems as learning content automation adjacent to LMS operations, not as a core LMS platform. It remains more strongly aligned with Instructional Design & eLearning Tools and AI-assisted learning content creation.
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Markdown
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Markdown is a lightweight markup format used for documentation, README files, web content, static-site workflows, API documentation, and technical content handoff. Additional Resources:
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MS Access
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Microsoft Access is Microsoft's desktop relational database and application platform for forms, reports, tables, queries, and small business data-management applications. Additional Resources:
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Adobe InDesign
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Adobe InDesign is Adobe's desktop publishing and page-layout application for producing polished print and digital documents. It is useful for structured publication workflows, templates, collateral, manuals, and long-form visual communication.
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UPK User Productivity Kit
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Oracle User Productivity Kit (UPK) is a legacy enterprise content-development, software-simulation, and performance-support platform for documenting application procedures and supporting user adoption.
Although UPK is no longer a modern flagship platform, it remains meaningful historical technical-training experience because it was used for enterprise application rollouts, guided procedures, simulations, and job aids.
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ChatGPT
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ChatGPT is OpenAI's conversational AI product for drafting, analysis, brainstorming, research support, summarization, coding assistance, data work, and multimodal knowledge tasks.
For professional use, ChatGPT supports prompt engineering, document-oriented workflows, content development, AI-assisted research, and structured output generation when paired with verification and source review.
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SQL
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SQL is the standard query language for relational databases, used to define schemas, query data, join tables, aggregate results, update records, and support reporting or application data access. Additional Resources:
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Adobe Lightroom
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Adobe Lightroom is Adobe's photo editing, organization, and batch-processing application for professional image workflows. It supports content-development and visual-design work where consistent photography, image correction, and media libraries matter. Additional Resources:
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PaintShop Pro
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PaintShop Pro is Corel's supported photo-editing and graphic design application for image editing, effects, and visual communication assets.
It supports Skill 4 where production work involves photo editing, screenshot enhancement, and supporting graphics for learning or documentation.
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Bloomfire
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Bloomfire is an enterprise knowledge-management platform for organizing, governing, searching, and improving shared organizational knowledge.
It is a defensible Skill 5 record because it focuses on enterprise knowledge sharing, moderated content, analytics, AI-assisted discovery, and reusable institutional knowledge.
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MS Project
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Microsoft Project is Microsoft's project planning and scheduling application for tasks, dependencies, timelines, resources, milestones, and project status communication. Additional Resources:
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Zendesk Support
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Zendesk Support represents Zendesk's customer support ticketing and service-management capability for managing customer requests across email, messaging, phone, social, and other channels. It supports ticket routing, collaboration, automation, service workflows, and support operations.
Zendesk Support belongs under CRM & Customer Engagement Platforms because it is a customer service and support platform. It complements Zendesk Guide, which is retained separately as a customer-facing knowledge and self-service product.
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ServiceNow Customer Service Management
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ServiceNow Customer Service Management is ServiceNow's customer service platform for managing external customer cases, service workflows, omnichannel interactions, knowledge, automation, and operational handoffs across teams. It connects customer service processes with broader enterprise workflows. ServiceNow Customer Service Management belongs under CRM & Customer Engagement Platforms because it supports customer service and customer engagement operations. It also fits Enterprise Applications & ERP Systems because it is an enterprise operational platform distinct from the existing ServiceNow Knowledge record. Additional Resources:
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Docker
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Docker is a containerization platform for packaging applications and dependencies into portable container images that can run consistently across development, testing, and deployment environments. It supports container build, runtime, image management, and application delivery workflows. Docker belongs under Cloud Computing & Virtualization because containerization is a core cloud-native infrastructure and deployment capability. Additional Resources:
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Adobe Acrobat
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Adobe Acrobat is Adobe's professional PDF application for creating, editing, combining, reviewing, signing, protecting, and publishing reliable documents. In this portfolio it supports technical documentation, document review, forms, and business-ready file delivery across Adobe, technical writing, and productivity workflows.
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NIST SP 800-171
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NIST SP 800-171 defines requirements for protecting Controlled Unclassified Information (CUI) in nonfederal systems and organizations.
It affects contractor documentation through security plans, policies, procedures, evidence of implementation, assessments, and CUI handling instructions.
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Adobe Connect
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Adobe Connect is Adobe's virtual classroom, webinar, and web-conferencing platform for live learning, meetings, and collaborative online sessions. It remains under Adobe while also fitting collaboration and technical training because it supports synchronous facilitation workflows.
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UPK User Productivity Kit
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Oracle User Productivity Kit (UPK) is a legacy enterprise content-development, software-simulation, and performance-support platform for documenting application procedures and supporting user adoption.
Although UPK is no longer a modern flagship platform, it remains meaningful historical technical-training experience because it was used for enterprise application rollouts, guided procedures, simulations, and job aids.
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Jira
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Jira is Atlassian's work tracking platform used for issues, work items, bugs, tasks, backlogs, agile boards, change traceability, and project/release coordination. Additional Resources:
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Author-it
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Author-it is a component content management system (CCMS) for structured, reusable, governed, multilingual content.
- Relevant to technical writing for single-source authoring, content reuse, localization, governance, and enterprise documentation operations.
- Its strongest homes are Technical Writing & Authoring Tools and Knowledge Management & Content Management Solutions.
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Eclipse Data Tools Platform
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Eclipse Data Tools Platform is an Eclipse project that provides frameworks and tools for data-centric development, database connectivity, SQL editing, database browsing, and integration with heterogeneous data sources. Additional Resources:
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Adobe Presenter
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Adobe Presenter is a legacy Adobe eLearning and PowerPoint-based authoring product. Adobe states that Presenter was discontinued effective June 1, 2022, so it is preserved for historical learning-technology context rather than presented as a current Adobe product.
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MS SharePoint
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Microsoft SharePoint is Microsoft's collaboration and content-management platform for team sites, document libraries, permissions, lists, pages, intranet content, and workflow-enabled information sharing. Additional Resources:
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Loom
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Loom is a screen-recording and video messaging tool for creating quick walkthroughs, asynchronous demos, feedback clips, and onboarding explanations.
It remains in Skill 4 because its direct media-production role is capturing and sharing concise screen or camera recordings for learning and support.
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Microsoft Teams
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Microsoft Teams is Microsoft's collaboration, chat, meeting, calling, and teamwork platform for communication, file sharing, channels, webinars, and Microsoft 365-connected collaboration. Additional Resources:
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Citrix GoToMeeting
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GoToMeeting is a web-hosted service created by Citrix Systems. It is an online meeting, desktop sharing, and video conferencing software that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.
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Articulate Engage
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Articulate Engage is the classic Studio interaction builder used to add media-rich learner interactions to PowerPoint-based eLearning. It is retained as Articulate vendor experience and cross-assigned to Legacy because its main portfolio value is historical course-authoring work.
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Docebo Shape
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Docebo Shape is Docebo's AI-assisted learning content creation product for generating eLearning materials and course content. It integrates with Docebo and can produce learning content for LMS workflows, including Tin Can/xAPI-style content packages.
Docebo Shape belongs under Learning Management Systems as learning content automation adjacent to LMS operations, not as a core LMS platform. It remains more strongly aligned with Instructional Design & eLearning Tools and AI-assisted learning content creation.
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Visual Studio Code
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Visual Studio Code is Microsoft's extensible code editor for web development, scripting, debugging, source control, terminals, extensions, and front-end or server-side project work. Additional Resources:
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Claris FileMaker Pro
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Claris FileMaker Pro is a current low-code custom app and database platform from Claris, an Apple company. It combines data tables, layouts, scripts, forms, reporting, and cross-platform deployment for specialized business applications.
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Bugzilla
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Bugzilla is an open-source bug tracking and issue management system used to track defects, enhancement requests, releases, workflow states, comments, assignments, and software-development issue history. Additional Resources:
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Figma
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Figma is a collaborative design platform for interface design, visual systems, prototyping, developer handoff, and design-to-code workflows.
It is a current enterprise-standard UI/UX tool because teams use it for components, design systems, real-time collaboration, prototypes, and product visual workflows.
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Document360
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Document360 is a knowledge-base and documentation platform for creating, organizing, reviewing, and publishing product and customer-facing documentation.
- Relevant to technical writing for help centers, product documentation, internal knowledge bases, review workflows, analytics, and self-service content.
- It fits both technical authoring and knowledge-management portfolio groupings.
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