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Google Docs
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Google Docs is a collaborative web-based document editor used for drafting, reviewing, commenting, and co-authoring documentation.
- Relevant to technical writing as a collaborative drafting and review tool, especially for early-stage content, SME review, and shared documentation workflows.
- It is supporting rather than core, with broader homes under Collaboration, Cloud, and Productivity.
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Codex
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Codex is OpenAI's coding agent for software development, code review, debugging, automation, and repository-aware engineering workflows.
It applies large language models (LLMs) and agentic tooling to help developers and technical contributors work with codebases, scripts, documentation, tests, and change-management tasks.
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Transact-SQL
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Transact-SQL is Microsoft's extension to SQL for SQL Server and Azure SQL, used for stored procedures, functions, variables, control-of-flow logic, data manipulation, and database programming. Additional Resources:
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Bugzilla
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Bugzilla is an open-source bug tracking and issue management system used to track defects, enhancement requests, releases, workflow states, comments, assignments, and software-development issue history. Additional Resources:
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MS Groove
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Microsoft SharePoint Workspace is a discontinued desktop application designed for document collaboration in teams with members who are regularly off-line or who do not share the same network security clearance. It is no longer included with Microsoft Office 2013.
It is commonly used to coordinate communication, meetings, projects, knowledge sharing, or team workflows.
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Notion
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Notion is a connected workspace used for wikis, documentation, databases, project notes, and lightweight knowledge bases.
It is included selectively because its strongest KM value is team knowledge organization and internal documentation rather than formal ECM or regulated content governance.
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Genesys Cloud CX
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Genesys Cloud CX is a cloud customer experience and contact-center platform for omnichannel customer engagement, routing, workforce engagement, analytics, and service operations. It supports enterprise contact-center workflows across voice, digital channels, and customer-service teams. Genesys Cloud CX belongs under Enterprise Applications & ERP Systems because it is an enterprise operational platform for customer experience and contact-center operations. It also belongs under CRM & Customer Engagement Platforms because its primary business role is customer interaction management. Additional Resources:
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ServiceNow Customer Service Management
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ServiceNow Customer Service Management is ServiceNow's customer service platform for managing external customer cases, service workflows, omnichannel interactions, knowledge, automation, and operational handoffs across teams. It connects customer service processes with broader enterprise workflows. ServiceNow Customer Service Management belongs under CRM & Customer Engagement Platforms because it supports customer service and customer engagement operations. It also fits Enterprise Applications & ERP Systems because it is an enterprise operational platform distinct from the existing ServiceNow Knowledge record. Additional Resources:
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Kubernetes
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Kubernetes is an open-source container orchestration platform for deploying, scaling, networking, and managing containerized applications. It supports cloud-native operations through workload scheduling, service discovery, configuration, scaling, and resilience patterns. Kubernetes belongs under Cloud Computing & Virtualization because container orchestration is a core infrastructure skill for modern cloud and platform environments. Additional Resources:
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Zero Trust Architecture - NIST SP 800-207
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NIST SP 800-207 describes Zero Trust Architecture principles and deployment concepts.
It affects security documentation through identity, access, device, data-flow, policy-decision, monitoring, and architecture descriptions.
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Adobe InDesign
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Adobe InDesign is Adobe's desktop publishing and page-layout application for producing polished print and digital documents. It is useful for structured publication workflows, templates, collateral, manuals, and long-form visual communication.
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GitLab
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GitLab is a Git repository and software delivery platform used for repository hosting, branches, merge requests, issues, code review, work tracking, and integrated software-development workflows. Additional Resources:
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Adobe Express
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Adobe Express is Adobe's lightweight content-creation app for fast graphics, short videos, presentations, PDFs, social content, and branded visual assets. It complements Creative Cloud tools and belongs in Adobe, content development, and graphic design workflows for quick professional media production. Additional Resources:
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Section 508
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Section 508 is a U.S. federal accessibility requirement that affects how electronic information and documentation are authored, reviewed, and delivered.
- Relevant to technical writing because writers often prepare accessible procedures, PDFs, web content, and support documentation for public-sector or regulated audiences.
- It is retained as a limited accessibility-authoring exception and remains under Content Governance, Standards & Compliance.
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Aqua Data Studio
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Aqua Data Studio is a multi-database IDE for query development, database administration, schema exploration, visual analytics, ER modeling, and data-management work across many database platforms. Additional Resources:
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Articulate Studio
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Articulate Studio is the PowerPoint-based classic Articulate authoring suite historically used to convert slide decks into eLearning courses. It is retained under Articulate and Legacy because Articulate has announced end of support for Studio 360 on December 31, 2026, while its product lineage remains useful in historical instructional-design portfolios.
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Zoom
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Zoom is a widely used enterprise video meetings, webinar, and virtual-events platform for live training delivery, software demonstrations, coaching, and remote facilitation.
For virtual instructor-led training, Zoom is valuable because trainers can use breakout rooms, polls, whiteboards, recordings, screen sharing, and webinar workflows to run interactive learning sessions.
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Adobe Premiere Pro
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Adobe Premiere Pro is Adobe's non-linear video editing application for assembling, editing, color-correcting, captioning, and exporting professional video. It supports media production for training, communications, instructional content, and digital learning assets.
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Cisco WebEx Meeting Center
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WebEx Communications Inc. is a Cisco acquisition that provides on-demand collaboration, online meeting, web conferencing and videoconferencing applications. Its products include Meeting Center, Training Center,Event Center, Support Center, Sales Center, MeetMeNow, PCNow, WebEx AIM Pro Business Edition, WebEx WebOffice, and WebEx Connect. All WebEx products are part of the Cisco collaboration portfolio.
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Articulate Quizmaker
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Articulate Quizmaker is the classic Studio assessment tool for creating quizzes, surveys, graded questions, and knowledge checks for eLearning courses. It is retained under Articulate and Legacy because it reflects historical assessment-authoring experience inside the Articulate ecosystem. Additional Resources:
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FogBugz
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FogBugz is an issue and bug tracking platform for cases, defects, feature requests, project work, workflow history, and software team coordination.
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Sketch
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Sketch is a professional design toolkit for digital product design, interface layouts, interactive prototypes, design systems, collaboration, and developer handoff.
It remains relevant in Skill 32 as a current UI/UX and prototyping platform, though Figma is prioritized as the broader current enterprise standard.
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OneDrive
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OneDrive is Microsoft's cloud file-storage and synchronization service for storing, sharing, versioning, and collaborating on files across Microsoft 365 devices and applications. Additional Resources:
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FogBugz
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FogBugz is an issue and bug tracking platform for cases, defects, feature requests, project work, workflow history, and software team coordination.
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DALL-E
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DALL-E is OpenAI's image-generation model family for creating visual assets from natural-language prompts.
It is retained in Skill 4 because it directly supports generative image creation for concept art, illustration drafts, visual ideation, and supporting media assets.
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MS InfoPath
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Microsoft InfoPath is a discontinued software application for designing, distributing, filling and submitting electronic forms containing structured data. Microsoft initially released InfoPath as part of the Microsoft Office 2003 family.
Knowledge of it is useful for maintaining historical systems, understanding older file formats, or migrating legacy content and workflows.
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Cisco Jabber
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Cisco Jabber is an enterprise unified communications client for instant messaging, presence, voice and video calling, conferencing, voicemail, and desktop sharing. It is commonly used with Cisco collaboration infrastructure to support business communication across desktop and mobile devices. Cisco Jabber belongs under Collaboration, Conferencing & Communication Tools because it represents enterprise messaging and calling rather than general productivity software. Some Jabber team-messaging capabilities have reached end of support, but Jabber remains relevant in Cisco Unified Communications environments. Additional Resources:
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Figma
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Figma is a collaborative design platform for interface design, visual systems, prototyping, developer handoff, and design-to-code workflows.
It is a current enterprise-standard UI/UX tool because teams use it for components, design systems, real-time collaboration, prototypes, and product visual workflows.
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Microsoft Visual Studio
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Microsoft Visual Studio is Microsoft's professional IDE for application and web development, debugging, project management, source control integration, testing, and deployment workflows. Additional Resources:
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Freshdesk
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Freshdesk is Freshworks' customer service platform for ticketing, omnichannel support, knowledge bases, automation, agent productivity, and customer-service operations. It helps support teams receive, organize, route, and resolve customer issues across channels. Freshdesk belongs under CRM & Customer Engagement Platforms because it supports customer service, support workflows, and customer engagement operations. Additional Resources:
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NICE CXone
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NICE CXone is a cloud contact-center and customer-experience platform for routing, workforce engagement, analytics, digital channels, quality management, and customer-service operations. It supports enterprise contact-center workflows and omnichannel customer engagement. NICE CXone belongs under CRM & Customer Engagement Platforms because it represents customer interaction management and contact-center operations. Additional Resources:
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Google Slides
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Google Slides is Google Workspace's web-based presentation application for collaborative slide creation, training decks, visual aids, and live or asynchronous content review.
It supports training and facilitation when teams need browser-based co-authoring, shared presentation materials, and lightweight collaboration around instructional decks.
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SCORM
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SCORM is a set of technical standards for packaging, launching, and tracking eLearning content in a Learning Management System (LMS).
Understanding SCORM is useful for instructional designers and eLearning developers who publish, test, troubleshoot, and deliver courses across enterprise learning platforms.
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ISO/IEC 27001
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ISO/IEC 27001 is the international standard for an Information Security Management System (ISMS).
It affects documentation through security policies, risk treatment plans, procedures, control evidence, statement of applicability, internal audits, and continual improvement.
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MongoDB
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MongoDB is a document-oriented NoSQL database that stores flexible JSON-like documents. It is used for modern application data, evolving schemas, distributed data workloads, and developer-centered data models. Additional Resources:
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